Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    HI there,

    When I’ve seen an issue like this in the past, it’s typically because your PayPal account has a setting enabled called “Encrypted Website Payments”. This setting only works with buttons that PayPal creates and it breaks third-party integrations like GiveWP or WooCommerce.

    See our FAQ on that here:
    https://givewp.com/documentation/core/payment-gateways/paypal-standard/#accordion-toggle-3

    Please login to your PayPal account, disable that setting and try the GiveWP form again. Then let us know how that goes. Thanks!

    Thread Starter flotsam2000

    (@flotsam2000)

    Thanks Matt. But I don’t have that setting enabled in PayPal

    Thread Starter flotsam2000

    (@flotsam2000)

    Any other ideas @webdevmattcrom

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    Can you provide a screenshot of your PayPal settings in your GiveWP payment gateway settings so I can see what’s going on there?

    Additionally, your System Info would be helpful. Go to “Donations > Tools > System Info” for that.

    Thread Starter flotsam2000

    (@flotsam2000)

    Will do. When I have the plugin in testing mode, it seems to work just fine, and sends me to paypal to complete my donation…

    Thread Starter flotsam2000

    (@flotsam2000)

    I’m not seeing how to add a screenshot here…

    ### WordPress Environment ###

    Home URL: http://www.nnpkoin.is
    Site URL: http://www.nnpkoin.is
    WP Version: 5.2.4
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Show on Front: posts
    Table Prefix Length: wpuf_
    Table Prefix Length: 5
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

    ### Server Environment ###

    Hosting Provider: DBH: localhost, SRV: http://www.nnpkoin.is
    TLS Connection: Connection uses TLS 1.2
    TLS Connection: Probably Okay
    Server Info: LiteSpeed
    PHP Version: 5.6.40
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    PHP Max Upload Size: 8 MB
    cURL Version: 7.66.0, OpenSSL/1.0.2t
    SUHOSIN Installed: –
    MySQL Version: 5.6.45
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    gzip: ✔
    GD Graphics Library: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### GiveWP Configuration ###

    GiveWP Version: 2.5.9
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Tables: ✔ wpuf_give_donors – 1.0✔ wpuf_give_donormeta – 1.0✔ wpuf_give_comments – 1.0✔ wpuf_give_commentmeta – 1.0✔ wpuf_give_sessions – 1.0✔ wpuf_give_logs – 1.0✔ wpuf_give_logmeta – 1.0✔ wpuf_give_formmeta – 1.0✔ wpuf_give_sequential_ordering – 1.0✔ wpuf_give_donationmeta – 1.0
    GiveWP Cache: Enabled
    GiveWP Cache: ✔New Donation✔Donation Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
    Upgraded From: –
    Test Mode: Disabled
    Currency Code: USD
    Currency Position: Before
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: http://www.nnpkoin.is/donation-confirmation/
    Failure Page: http://www.nnpkoin.is/donation-failed/
    Donation History Page: http://www.nnpkoin.is/donation-history/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: PayPal Standard
    Default Payment Gateway: PayPal Standard
    PayPal IPN Verification: Enabled
    PayPal IPN Notifications: N/A
    Donor Email Access: Enabled
    Stripe Webhook Notifications: N/A

    ### Active GiveWP Add-ons ###

    ### Other Active Plugins ###

    Airdrop: by Kades Themes – 1.0.5
    All In One SEO Pack: by Michael Torbert – 3.2.10
    Cryptocurrency Donation Box – Bitcoin & Crypto Donations: by Cool Plugins – 1.3
    Cryptocurrency Widgets: by Cool Plugins – 2.0.5
    Insert Headers and Footers: by WPBeginner – 1.4.4
    Kades Crypto Widgets: by Kimi – 1.0.3
    Loginizer: by Raj Kothari – 1.4.2
    LoginPress – Customizing the WordPress Login: by WPBrigade – 1.3.1
    Rename wp-login.php: by Ella van Durpe – 2.6.0
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.15.8
    Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.4.3
    Wordfence Security: by Wordfence – 7.4.0
    WPeMatico: by etruel – 2.4.1

    ### Inactive Plugins ###

    Akismet Anti-Spam: by Automattic – 4.1.2
    Hello Dolly: by Matt Mullenweg – 1.7.2
    WP RSS Aggregator: by RebelCode – 4.15.2

    ### Theme ###

    Name: SiteOrigin Corp
    Version: 1.12.0
    Author URL: https://siteorigin.com/
    Child Theme: No – If you’re modifying GiveWP on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to Create a Child Theme

    Thread Starter flotsam2000

    (@flotsam2000)

    Heer’s a link to the screenshot for the paypal settings http://www.nnpkoin.is/wp-content/uploads/2019/10/Screenshot-at-2019-10-18-14-58-03.png

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    1. Have you tried setting the “PayPal Transaction Type” to “Donation”?
    2. Have you tried deactivating the “Cryptocurrency Donation Box” plugin?
    3. Sometimes Wordfence can be problematic. Read here about putting Wordfence in “Learning Mode”: https://givewp.com/documentation/core/frequent-troubleshooting-issues/admin-ajax-blocked/

    Let me know if that helps a bit.

    Thread Starter flotsam2000

    (@flotsam2000)

    I can… But I am not a non-profit… I’ll put wordfence in learning mode and try it again…

Viewing 9 replies - 1 through 9 (of 9 total)

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