Hi @dezitech,
To speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Best Regards,
Jamie
I have contacted through the Request Support, can we keep this topic open until the problem is resolved?
Hi @dezitech ,
Sure, we can keep this ticket open until it is resolved. We have responded to you directly and we can keep the commnunication there.
Best Regards,
Jamie
We are have the same issue… any resolution? Does it have to do with IPv6 issue?
Hello @navaweb
Please reach out to us with logs. You can open a ticket with our service desk. Here’s how you can request support: Request Support.
Please make sure to include the URL of this thread in your ticket for reference.
Kind regards,
Krystian
@inpsydekrystian I submitted a support request as per the instructions, but I never received an email confirmation. Can you please check and confirm? Support request sent from [email protected]. We really need to know how to fix this issue, or why it happens sometimes. Thank you!
Hello @navaweb
I couldn’t locate your inquiry in our system. However, I’ve sent you a dedicated email from the address: [email protected]. Please check your inbox (and spam folder just in case).
Once you receive it, please reply directly to that email so we can continue the conversation through the support channel and review your issue in detail.
Kind Regards,
Krystian
Hello @dezitech
We are aware of this problem. But we have pretty solid prevention method that should fully mitigate the problem.
The latest version of the plugin introduces a native reCAPTCHA integration specifically designed to block automated abuse and card-testing activity at the PayPal payment endpoints. If you don’t have it yet, download it from here: https://github.com/woocommerce/woocommerce-paypal-payments/releases/tag/3.3.0
Alternatively, the update can be installed directly from your WordPress dashboard.
This version combines invisible reCAPTCHA v3/v2 captcha for potential bots or automated requests to protect to the PayPal payment endpoints. The protection is active on both the classic and block-based checkout and helps prevent automated card testing and other forms of malicious activity that can result in random declines or failed transactions. Unlike general CAPTCHA plugins, this implementation specifically protects the PayPal endpoints, so we recommend using it instead of third-party CAPTCHA solutions.
After installing the update, go to: WooCommerce → Settings → Integration → WooCommerce PayPal Payments CAPTCHA
Or open directly: /wp-admin/admin.php?page=wc-settings&tab=integration§ion=wppc
From there, generate your Site Key and Secret Key using the Google reCAPTCHA admin console and paste them into the corresponding fields. Once saved, the CAPTCHA will silently protect the checkout process without disrupting legitimate users.
Documentation is also available here: https://woocommerce.com/document/woocommerce-paypal-payments/fraud-and-disputes/
If you need any help during setup feel free to reach out.
Kind Regards,
Krystian
Thank you, I have applied the latest version and we are monitoring 🙂
