PayPal issues

  • Mike666

    (@mike666)


    1 month, 1 week ago

    <span style=”color: rgb(51, 51, 51); font-family: Lato, Helvetica, Arial, sans-serif; font-size: 13px; white-space-collapse: collapse; background-color: rgb(250, 250, 250);”>Today, why ever, suddenly the usage is strange …After putting the product, a ticket, into the cart, it is not shown there until we refresh the whole page. That is for all, PC, Mac, mobile.After refreshing and going to the checkout, Paypal only works when clicking the yellow paypal button, not when clicking “Purchase now /Jetzt kaufen” button. </span>
    <span style=”color: rgb(51, 51, 51); font-family: Lato, Helvetica, Arial, sans-serif; font-size: 13px; white-space-collapse: collapse; background-color: rgb(250, 250, 250);”>With that nothing happens and sometimes it shows: something went wrong with your payment gateway.</span>
    <span style=”color: rgb(51, 51, 51); font-family: Lato, Helvetica, Arial, sans-serif; font-size: 13px; white-space-collapse: collapse; background-color: rgb(250, 250, 250);”>Urgent, as people mostly buy with PayPal and cannot purchase tickets properly at the moment!</span>

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Clayton R

    (@mrclayton)

    1 month, 1 week ago

    Hi @mike666

    Thank you for contacting Payment Plugins.

    If you have the PayPal button enabled on the checkout block, then it must be clicked before the customer clicks the Place Order button. You have the following Javascript error on your checkout page that is causing the issues you’re reporting:

    ReferenceError: sprintf is not defined

    The sprintf function is part of core WordPress and comes from the @wordpress/i18n library. What version of WordPress are you using?

    Kind Regards,

    Thread Starter Mike666

    (@mike666)

    1 month, 1 week ago

    We are using 6.9.4

    Everything worked some days ago. 🙁

    Plugin Author Clayton R

    (@mrclayton)

    1 month, 1 week ago

    Hi @mike666

    Everything worked some days ago. 

    Try going to the Advanced Settings page and click the “Vault” checkbox. Looking at your site, I think that will resolve your issue.

    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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