Paypal plus checkout problem Avada Theme

  • Resolved christianserrer

    (@christianserrer)


    7 years, 10 months ago

    Hello everyone,

    on our website we would like to use the paypal plus payment method, but after activating paypal plus as a payment method in WooCommerce, the multistep checkout of the Avada Theme don´t works anymore –> one gets to the first point of the multistep checkout process but activating paypal plus seems to delete all the links that redirect to the next steps of the checkout process (by clicking on the “continuing” button on the first page nothing happens). After deactivating paypal plus payment method everything works fine.

    I would be glad if anyone could help us with that problem.

    Many thanks,
    Christian

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Andreas W.

    (@aweissinpsyde)

    7 years, 10 months ago

    Hello @christianserrer,

    please contact your theme developer. They should please have a look if there is a conflict with the theme.

    Thank you

    Thread Starter christianserrer

    (@christianserrer)

    7 years, 10 months ago

    Hello Andreas,

    thanks for the fast answer. I already contacted the theme developer but they said I should contact the plugin developer.

    Would be happy for any suggestions to solve the problem.

    Many thanks,
    Christian

    Thread Starter christianserrer

    (@christianserrer)

    7 years, 10 months ago

    Hello Andreas,
    I got the following Answer from the Avada Support: “if you disable the Avada theme and check with the default WordPress 2017 theme, you’ll see the same broken checkout so that’s not an issue of Avada but their plugin so please ask them to thoroughly check and fix the issue because its not caused by Avada.”

    It would be great if you could help us solve this problem.

    Many thanks,
    Christian

    Plugin Support Andreas W.

    (@aweissinpsyde)

    7 years, 10 months ago

    Hello @christianserrer,

    thank you for your message. Can you please fill up following form: https://inpsyde.com/paypal-plus-fuer-woocommerce-pdf-handbuch-und-support/ So can have a closer look at your website.

    Beside please check our test store with all plugins and themes up to date under http://paypalplus.wpkunden.de/shop/ here you will see PayPal Plus is working fine and nothing is broken.

    But please let me check you website.

    Regards
    Andreas

Viewing 4 replies - 1 through 4 (of 4 total)

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