Hi @uihutdevs,
Glad you reached out.
Your site is behind a maintenance mode page so I’m unable to test this but from our experience, it can mean two things:
1. Your account is not active to receive payments
In this case, you need to make sure that your account on the payment gateway is active by contacting the payment gateway directly.
2. You are using the wrong account.
In this case, you need to navigate to Donations > Settings > Payment Gateways > PayPal and see if the email is the correct one. Can you let me know which payment method are you using?
Also, please send along your System Info.
Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
Here’s a screencast of me getting the System Info: http://somup.com/cr6jrZ3IQI
That will give me some more context to be able to help.
Looking forward to helping you get to the bottom of this!
Hi @uihutdevs.
Do you still need assistance here? I’ll close this ticket for now but if you still need assistance with it, please reopen it and we’ll happily assist you.
If you have other issues, you can open a new ticket and we’ll help you there too.
Thanks for using GiveWP! Have a great day.
