Hi @arconsulting,
Which PayPal payment gateway plugin are you using? Could you please check if there is an option like “Send item details”?
For better assistance, can you provide screenshots showing the issue on your end? For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.
Additionally, could you share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under WooCommerce > Status > Select Get System Report and then Download for Support. This will download a TXT file containing the SSR’s contents to share with us. Once you have the System Status Report file, you can copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.
Looking forward to hearing from you soon.
https://paste.mozilla.org/HRAogXcX
With regard to the errors, WordPress was recently upgraded, but there is a new release. Also, the templates are highly customized so they are not actually out of date. I do check them to ensure they are working and they are.
At the moment we are not using an additional paypal gateway. In the past we may have used Woocommerce Paypal Payments, but I believe it gave an error and we started using just the option under Woocommerce > Settings > Payments > Paypal Standard – Paypal.
thank you for your time,
Andrea
Hello Andrea @arconsulting,
Thanks for sharing more details on this, however, the paste bin https://paste.mozilla.org/HRAogXcX is not accessible. Could you kindly reshare it and a longer expiry time?
Thanks.
Sorry about that. Here it is again with a longer expiry time.
https://paste.mozilla.org/tY1bAegd
Hi @arconsulting,
we started using just the option under Woocommerce > Settings > Payments > Paypal Standard – Paypal.
PayPal standard is deprecated and removed from new installations. As mentioned in our documentation, support for PayPal Standard is very limited, and we strongly advise against using it.
In the past we may have used Woocommerce Paypal Payments, but I believe it gave an error
Can you tell me what the error was? Please share more details if you can.
If you don’t remember, we suggest trying the extension again. If you encounter any problems, feel free to create a support thread in the plugin support forum here. Our team will be happy to assist you in resolving them.
I hope this provides some clarity. Please let us know if you have any other questions!
Hi there,
When I attempt to set up the plugin Woocommerce Paypal Payments, I tried the activation button, which logins in to paypal and then says connected, but it doesn’t appear to work at checkout. When I click “toggle to manual credential input”, the Live email address, Live Merchant ID are completed, but there are two empty fields: Live Client ID, Live secret key.
When I follow the steps to get the API credentials for NVP/SOAP API integration (Classic) on the paypal website it show an API username, API password, and API signature. I am unclear how to proceed as they don’t match and also the process seems partially completed. Any help would be appreciated.
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This reply was modified 2 years, 2 months ago by
arconsulting.
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This reply was modified 2 years, 2 months ago by arconsulting.
Hey, @arconsulting!
I’m sad to hear you are having issues to set up WooCommerce PayPal Payments.
To make sure we can provide the best support possible for you, please open a ticket on the plugin’s support forum here. Please include a link to this thread so the team check it if needed?
Thank you!
Have a wonderful day!
Hi there. We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue, via a ticket on the plugin’s support forum here. Cheers!
