PDF is not sent

  • Resolved jeannettek

    (@jeannettek)


    3 years, 1 month ago

    Hi,

    I am testing this plugin for my shop.

    I can add a PDF file to my email in the backend of the plugin. When placing an order, the email is sent and arrives, but there is no pdf attached. I tested several options, with or without filter (specific product), but it does not work.

    Can you help me with this?

    Kind regards, Jeannette

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support rzepsen

    (@rzepsen)

    3 years ago

    Hello @jeannettek

    Thank you for contacting us. Could you send a screen with automation set up? I will try to figure out what It could happen.

    Kind regards,

    • This reply was modified 3 years ago by rzepsen.
    Thread Starter jeannettek

    (@jeannettek)

    3 years ago

    I have one with filters but also one without any filters, both don’t work

    Thread Starter jeannettek

    (@jeannettek)

    3 years ago

    This is the other one:

    Plugin Support rzepsen

    (@rzepsen)

    3 years ago

    Hi, @jeannettek

    Thank you for feedback.

    We apologize for the inconvenience, the problem has been reported to our technicians. As soon as I receive further information on this subject, I will notify you immediately.

    Kind regards,

    Plugin Support rzepsen

    (@rzepsen)

    3 years ago

    Dear @jeannettek

    I supposed that this issue is related with any conflict with theme or other plugins. Could you isolate the issue? Please disable all third-party plugins and switch to Storefront theme in your WordPress and try again. After this, please turn on plugins one by one, and check if the issue appears again. Reply to me with the results. 

    Thread Starter jeannettek

    (@jeannettek)

    3 years ago

    Thank you for your answer.

    I changed my theme to Storefront and deactivated all plugins except for Woocommerce.

    The email is sent, but still no pdf attached to it.

    Plugin Support rzepsen

    (@rzepsen)

    3 years ago

    Thank you for running a test.

    Could you check is there any error in WooCommerce logs referring to our plugin? You can find log in WooCommerce > Status > Logs.

    Thread Starter jeannettek

    (@jeannettek)

    3 years ago

    I can’t find anything about Shopmagic in the Logs.

    I can give you access to my backend, since it is a test site on a different url, so you can check yourself?

    I really would like to use this plugin since it is exactly what I need, I also want to pay for the pro version if that would solve the problem.

    Plugin Support rzepsen

    (@rzepsen)

    3 years ago

    Hello @jeannettek

    I can give you access to my backend, since it is a test site on a different url, so you can check yourself?

    Ok, but please, submit a ticket on our official forum, ok?

    Thread Starter jeannettek

    (@jeannettek)

    3 years ago

    Hi @rzepsen ,

    I sent the credentials on the offical forum.

    • This reply was modified 3 years ago by jeannettek.
    Plugin Support rzepsen

    (@rzepsen)

    3 years ago

    Thanks a lot,

    We’re working at this problem. As soon as I receive further information on this subject, I will notify you immediately.

    Plugin Support rzepsen

    (@rzepsen)

    3 years ago

    Hello @jeannettek

    Thank you for your patience. Could you check PHP logs? You can use this guide. If you find any errors related to our plugin in the logs, could you please send it’s message?

    Thread Starter jeannettek

    (@jeannettek)

    3 years ago

    Hi,

    I found the solution, I just installed the plugin on my live site and now it works well.

    I am sorry to have bothered you with this issue, and I am very happy it has been solved.

    Thank you for your effort!

    Kind regards, Jeannette

    Thread Starter jeannettek

    (@jeannettek)

    3 years ago

    Hi, it’s me again. I still have problems. I installed the plugin on my live workshop. The test email was sent properly, including the pdf and all.

    Now I made some automations to send an email when a customer orders a product and nothing is sent. Also in the log outcomes there are no emails sent.

    I published the automations, I filled in all data just like in my testsite.

    I do receive emails from woocommerce.

    I tried to install the Postmakr plugin but it slowed down my website extremely and also did not send any emails, also no emails form woocommerce anymore.

    Do you have any suggestions?

    Thank you and kind regards, Jeannette

    Plugin Support rzepsen

    (@rzepsen)

    2 years, 12 months ago

    Hello @jeannettek

    The problem with the attached file was that the link was broken. Adding the attachment to the email template again solved the problem.

    I’m marking this thread as resolved.

Viewing 15 replies - 1 through 15 (of 15 total)

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