PDF version

  • Resolved steindegroot

    (@steindegroot)


    3 years, 11 months ago

    Hello!

    We have some issues with the invoices in combination with Bol.com (a Dutch mass retailer). When we send our customers an automatic e-mail, we get an error from that website (see link). The picture from the link says: ‘Your e-mail does not conform to the allowed file formats. Only the following file formats are allowed: etc…’. Clearly PDF is included here, though we keep getting this error. We have been selling on this platform for over 3 years, half a year ago we started to receive this error. Did anything major change in an update of some kind?

    After contacting a help desk of our Bol.com partner, they recommended using PDF version 1.4 (acrobat 5.x) instead of PDF version 1.7 (acrobat 8.x). Is there any way to do this? I suppose this is not a standard option in the plug-in. Would it also be possible to reduce the size of the PDF, ours is currently 268 kB while being completely stripped down. Perhaps this will solve it as well.

    I look forward to hear from you soon!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor alexmigf

    (@alexmigf)

    3 years, 11 months ago

    Hi @steindegroot

    Sorry for the late reply!

    Currently the library we use by default, DOMPDF, supports only PDF 1.7, although you could try the other supported library mPDF that supports PDF/A, you can download it here.

    Hope that helps!

    Plugin Contributor Yordan Soares

    (@yordansoares)

    3 years, 11 months ago

    Hi @steindegroot,

    In addition to what my colleague said, to reduce the size of the PDF, you can try activating the Enable font subsetting option, under WooCommerce > PDF Invoices > General:

    A screenshot that displays the Enable font subsetting checked

    Also, if you have set a logo for the shop, try to reduce its size to the actual output (you may be using a bigger size than the actual output). Finally, if the logo is a PNG file, convert it to JPEG instead.

    A screenshot that displays a shop logo with recommended size
    The maximum recommended image resolution is 600dpi, but most logos can be less than 200dpi.

    Hope it helps!

Viewing 2 replies - 1 through 2 (of 2 total)

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