Thread Starter
ZoraMC
(@zoramc)
Oh, it looks like your support response has started suffering too. I request metagauss/new company to restore the plugin’s original team to work for them. I do not want to be forced to look for alternatives and its a shame to see RegistrationMagic suffering.
Hello ZoraMC (@zoramc),
We are sorry you are not seeing updates as often as you would like too. Please rest assured that work on RegistrationMagic has not slowed down. Allow me to address your concerns below:
Company: RegistrationMagic has not switched ownership. We are the same team. Since we have multiple products (and more in the queue) we brought them under same umbrella company to make it easier to deliver files and provide support.
Feature Updates: Feature updates have been few and far in between recently due to major under the hood changes planned for the plugin. As you are already aware that RegistrationMagic has a lot of features, adding more advanced features will require expanding the present framework. We are working hard on it. In coming days you will see a series of stability updates before new features start rolling out. We really appreciate your patience during this period. This is all precursor to bigger things to come.
Support Team. Both Chad and Sila are essential part of the team. Chad is currently engaged in a companion app for RegistrationMagic. Sila is still available in support where we are compiling the updates they promised to you. We will try to expedite the promised updates.
It is always a great pleasure to talk to a longtime user. You are an equal participant in building this plugin and we promise to never let you down.
More criticism and feedback is welcome since we are always on path to improvement.
Cheers!
Thread Starter
ZoraMC
(@zoramc)
Thank you for responding! I do appreciate your update. I never intended to give impression that I need more features. Registration Magic is more than enough for my needs, but it is the issues that were promised to be fixed that I am more worried about. And its good to know that you are the same team that always worked on the plugin. You have always been great to accept the problems that were to be fixed by your team, and better yet, actually delivered. Now, it has been more than a month that I have updated my wordpress to see Registration Magic struggling. I believe other people with Registration Magic may also have pointed this out to you. So, once again, I am just curious to know why the plugin was not ready for the new wordpress release as you always made sure. Failing that, why it is still a pending issue after so long.
Thread Starter
ZoraMC
(@zoramc)
See, that is what I am talking about. This is getting irritating now. Don’t you think its necessary to reply before making me wait for 3 days and firing at least one reminder; the whole customer “care” is a toast? This never used to be a problem earlier. I think I should abandon the product with this treatment. Please let me know if I will be eligible for refund of my yearly payment that I made in February.
Thread Starter
ZoraMC
(@zoramc)
Okay, I am proper fuming now. I will be revising my review about your product, that I rated 5 star years back, and request paypal team to refund the payment I made. Shame to see your fall from grace and deterioration of customer services.
Hello ZoraMC (@zoramc),
While we were behind in catching up with WordPress update this time, it should not be a problem moving ahead. We have shuffled a few things within the team and we are hard at work for upcoming release (which is almost ready for testing).
API changes by some third-party service providers and updates to included external libraries meant that we had to prioritize them before other regular scheduled milestones.But things should be on track now.
As I hinted in my last post, we have big plans for RegistrationMagic and this period of relative inactivity sets stage for what’s next. Kindly allow us an opportunity to make things right for you again. Next, Sila will update you regarding promised fixes with release timeline very soon.
We really appreciate your patience and understanding. Always happy to answer your questions.
Regards,
RegistrationMagic Team
Thread Starter
ZoraMC
(@zoramc)
Okay thats reassuring. I am a business owner and understand that circumstances may change the process. I will be more than happy to continue using Registration magic if you guys can simply update it to make usable on latest wordpress. Also, please do not let your great support deteriorate to outright ignoring the customers for days. It will only cause backlash because you guys have set the expectations bar high in the past.
Hello ZoraMC (@zoramc),
Thank you for your understanding. Next three releases, starting today, will focus on compatibility fixes.
If you wish request features outside of compatibility scope, feel free to submit support form on our website.
Always happy to answer your questions.
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This reply was modified 6 years, 2 months ago by
registrationmagic. Reason: removed typo
