Pending User Notice/Message

  • Resolved nazansari

    (@nazansari)


    8 months, 1 week ago

    When User isn’t approved & is currently pending state, when user try to Login, message should say “Your Account is currently pending, we’ll email you once approved, until then wait for approval email” wherease in real, it displays default woocommerce notice which is “The Username/password are incorrect”.

    If those incorrect, then why after approval, user automatically get’s Logged-in. Kindly help me with this scenerio. You can even create an account on the website & then without approval, try to Login, you’ll see the error message of Username/Password incorrect.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    8 months, 1 week ago

    Hi @nazansari,

    The error message “The Username/password are incorrect” might be due to the theme, it generally shows below error message.

    ACCOUNT PENDING: Your account is currently not active. An administrator needs to activate your account before you can login.

    https://snipboard.io/UQ4852.jpg

    I will try to check in more detail. I hope the message displayed is not ‘ERROR: Your answer was incorrect – please try again.’ It might be due to the captcha check, but if you have already completed the captcha and still see that message, it could be a page cache issue

    Regards

    Thread Starter nazansari

    (@nazansari)

    8 months, 1 week ago

    So, should I be contacting Theme Developer regarding this?

    No, the error is what I’ve listed which is: “The Username/password are incorrect”

    I’ve completed recaptcha, same error message, even I’ve disabled captcha & still same issue. Kindly take a deeper look. Thank You!

    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    8 months, 1 week ago

    Hi @nazansari

    Yes, please contact the theme developer regarding this issue.
    The error message “The Username/password are incorrect” is not generated by the AIOS plugin.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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