Difficult to translate and incompetent first level of support

  • thibault47

    (@thibault47)


    1 year, 6 months ago

    We change our first note and comment (under this post) just to thanks Eric Hardy who was the only one taking our request seriously.

    But we are still disapponted because this plugin isn’t fully translated with “Loco Translate” and there is a lot of work remaining to have a professional solution in our native language, and nobody explained this before purchasing.

    Last but not least, the first responses to our tickets were cleary missing the point and I’m not sure they read us before replying, which is a shame for a support service…

    So we decide note to use this plugin…

    —

    Very disappointed, we talk to their salesman Stanislav Kim before purchasing this plugin.

    He assured us it will be easy to translate in french with “Loco Translate” plugin.

    He sent us the documentation, and we followed it. But no translation, nothing works.

    I’m not beginner with wordpress so we opened 2 tickets to explain them what they should do to fix this issue. Simply follow the standards.. https://localise.biz/wordpress/plugin/authors

    Answer were very disappointing….

    So if you want to use this plugin in another language than english FORGET IT !

    • This topic was modified 1 year, 6 months ago by thibault47. Reason: issue
    • This topic was modified 1 year, 5 months ago by thibault47.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support juliastylemixthemes

    (@juliastylemixthemes)

    1 year, 6 months ago

    Hello @thibault47 ,

    Thank you so much for your wonderful feedback! We’re thrilled to hear that the theme is a perfect fit for your business needs. It’s always great to know our products are helping our customers succeed!

    If you ever need further assistance or have any questions, don’t hesitate to reach out. We’re here to help!

    Best regards,

    Lisa StylemixThemes

    (@lisastylemixthemes)

    1 year, 5 months ago

    Hello @thibault47

    Thank you for sharing your experience and feedback with us.

    I am sorry to see the difficulties you’ve encountered while attempting to translate the plugin. Please rest assured that Motors is fully compatible with the Loco Translate plugin, and many of our users have successfully translated their sites into various languages, including French.

    We truly appreciate your effort in reaching out and providing detailed information about the issue. We’re here to help and would like to take a closer look at your specific case. If you could provide us with the necessary details within support ticket, we’ll do our very best to resolve the issue on your website and ensure everything works as expected.

    Your feedback is invaluable, and we hope to have the opportunity to change your opinion about Motors and the quality of our service.

    Thank you for your cooperation and understanding!

    Looking forward to continuing our communication in the dedicated support ticket.

    Best regards!

Viewing 2 replies - 1 through 2 (of 2 total)

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