perfect plugin, support team A++ and they were there, just had technical issues

  • vuspark

    (@vuspark)


    3 years, 11 months ago

    Absolulte good plugin,
    plugin crashed and refuses to take my activation code, refuses to even load, backedup my wordpress, removed the plugin and installed the update from the support team
    database was corrupted, but it was a really rare issue with the hosting panel plugin and amelia causing an unknown issue.

    Alex from TMS support, amazing discovered the issues and went above and beyond to test everything and really wanted to make sure this didnt happen anymore. I was receiving consistent updates in the process and he made sure to send it to developers so this didnt happen again and to get to the bottom of it.

    Plugin works fine and now my client can be happy about his business again to be able to take appointments.
    Despite having their own technical issues, the support team came through and helped me resolve this.
    very grateful for them, love the plugin, its A++ plugin.

    • This topic was modified 3 years, 11 months ago by vuspark.
    • This topic was modified 3 years, 11 months ago by vuspark.
Viewing 1 replies (of 1 total)
  • Plugin Author ameliabooking

    (@ameliabooking)

    3 years, 11 months ago

    Hey there!

    Thank you very much for this great review! Unfortunately, the issue you experienced was a serious conflict that occurred due to recent updates of another plugin, but thanks to your report we were able to fix it fast and make Amelia compatible with it again!

    We’ll make sure to roll out a new update as soon as possible, so others who are affected by this can continue using Amelia normally.

    We really appreciate you reaching out to us and providing us with the necessary info that helped us solve this within a few hours. If you run into anything else in the future, please feel free to reach out to us.

    Best!

Viewing 1 replies (of 1 total)

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