Performance issues and errors with WooPayments

Resolved Taisa – Raquel García Arévalo
(@taisa1984)

11 months, 2 weeks ago
Hi,
I have an academy built for a customer, and I am having a lot of performance issues that I haven’t on other similar sites for other customers. The difference is that we tried this time to work with WooPayments because it seemed more quick to have started. But it is slowing the site a lot, and there are many related issues:
- CPU ussage is quite high.
- Some customers have problems paying with Klarna and card, maybe because of timeouts.
- Payments pages like Preview, Payments and Transactions take a lot to load and give a timeout,
- There are “jetpack errors” I guess because of some WooPayments, we aren’t using Jetpack. Like this:
[18-Jun-2025 07:53:05 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT COUNT(*) FROM wp_jetpack_sync_queue WHERE queue_id = ‘sync’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\Jetpack\Sync\Sender->do_sync, Automattic\Jetpack\Sync\Dedicated_Sender::spawn_sync, Automattic\Jetpack\Sync\Queue->size, Automattic\Jetpack\Sync\Queue\Queue_Storage_Table->get_item_count
- I was using Litespeed and changed to WPRocket recently to see if performance improved. It loads faster but it still has errors and timeouts.
Thanks for any assistance in advance.

Taisa

Here is the Woo System Status:

WordPress Environment WordPress address (URL): * Omitted by customer privacy ** Site address (URL): * Omitted by customer privacy ** WC Version: 9.9.4 Legacy REST API Package Version: El plugin Legacy REST API no está instalado en este sitio. Action Scheduler Version: ✔ 3.9.2 Log Directory Writable: ✔ WP Version: 6.8.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: es_ES External object cache: – Server Environment Server Info: LiteSpeed Server Architecture: Linux 4.18.0-553.30.1.lve.el8.x86_64 x86_64 PHP Version: 8.2.28 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 10000 cURL Version: 8.13.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.11.11-MariaDB-cll-lve Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 9.9.4 WC Database Prefix: wp_ Tamaño total de la base de datos: 15.17MB Tamaño de los datos de la base de datos: 11.12MB Tamaño del índice de la base de datos: 4.05MB wp_woocommerce_sessions: Datos: 0.11MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB 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Rocket: por WP Rocket – 2.0.1 LiteSpeed Cache: por LiteSpeed Technologies – 7.1 Microsoft Clarity: por Microsoft – 0.10.4 Dropin Plugins () advanced-cache.php: advanced-cache.php Must Use Plugins (1) Health Check Troubleshooting Mode: por – 1.9.2 Settings Legacy API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – Enabled Features: analytics marketplace order_attribution site_visibility_badge remote_logging email_improvements blueprint custom_order_tables Logging Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 días Level threshold: – Log directory size: 6 KB WC Pages Base de la tienda: #10 - /tienda/ Carrito: #11 - /carrito/ - Contiene el shortcode woocommerce_cart Finalizar compra: #12 - /finalizar-compra/ - Contiene el shortcode woocommerce_checkout Mi cuenta: #13 - /mi-cuenta/ - Contiene el shortcode [woocommerce_my_account] Términos y condiciones: ❌ Página sin definir Theme Name: Astra Version: 4.11.2 (la actualización a la versión 4.11.3 está disponible) Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo Theme type: Tema clásico WooCommerce Support: ✔ Templates Overrides: – WooPayments Version: 9.5.0 Connected to WPCOM: Si WPCOM Blog ID: 238111083 Account ID: acct_1QD5pfC4FPUTPAEs Payment Gateway: Activado Test Mode: Desactivado Enabled APMs: card,klarna WooPay: No elegible Apple Pay / Google Pay: Activado (product,checkout) Fraud Protection Level: basic Multi-currency: Desactivado Auth and Capture: Desactivado Documents: Activado Logging: Desactivado Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store add-to-cart-with-options-stepper-layout disable-core-profiler-fallback Disabled Features: product-data-views experimental-blocks coming-soon-newsletter-template minified-js point-of-sale product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system use-wp-horizon blockified-add-to-cart Daily Cron: ✔ Next scheduled: 2025-06-20 09:49:01 +02:00 Options: ✔ Notes: 91 Onboarding: completed Action Scheduler Complete: 216 Oldest: 2025-05-19 22:45:04 +0200 Newest: 2025-06-19 13:15:37 +0200 Failed: 6 Oldest: 2024-09-06 18:50:28 +0200 Newest: 2025-05-28 12:53:36 +0200 Pending: 3 Oldest: 2025-06-19 15:30:03 +0200 Newest: 2025-06-20 05:30:04 +0200 Status report information Generated at: 2025-06-19 13:38:11 +02:00

Viewing 1 replies (of 1 total)

Plugin Support Feten L. a11n
(@fetenlakhal)

11 months, 2 weeks ago

Hi Taisa!

Sorry to hear about that!

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Viewing 1 replies (of 1 total)

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