permalink edit button no longer works

  • Resolved dbkdirect

    (@dbkdirect)


    1 year, 7 months ago

    The edit button on the permalink from product no longer works.

    I tried to reset it but the issue persists.

    This is the first time its happening and I did not install any new plugins

    I am using aioseo plugin

    Please help

Viewing 6 replies - 1 through 6 (of 6 total)
  • ckadenge (woo-hc)

    (@ckadenge)

    1 year, 7 months ago

    Hi @dbkdirect,

    Thank you for reaching out.

    I understand you’re having trouble with the edit button on the product permalinks not working. This is quite an unusual issue, but I’d be happy to help.

    The first thing I recommend is to clear your browser cache or try accessing your WooCommerce site from a different browser or incognito mode. This is to rule out any potential browser-related issues.

    If the problem persists, you could try disabling the aioseo plugin temporarily to see if it’s causing the issue. If the issue resolves, it might be worth reaching out to the aioseo support team for further assistance.

    Should the issue persists, please feel free to run a full conflict test as described here.

    Let us know if this helps.

    Thread Starter dbkdirect

    (@dbkdirect)

    1 year, 7 months ago

    I tried everything on the above list and nothing is working to fix the issue.

    I reinstalled the 6.6.2 wp as well.

    I have all the plugins deactivated including the theme but the edit button for the permalink o the product does not work.

    The only plugin active is woocommerce.

    Thread Starter dbkdirect

    (@dbkdirect)

    1 year, 7 months ago

    I also found out the screen option and help button also don’t work.

    My media library screen is cut off on the top…

    The product tag add button doesn’t work either

    • This reply was modified 1 year, 7 months ago by dbkdirect.
    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    1 year, 7 months ago

    Hello @dbkdirect,

    Thank you for diligently performing the various troubleshooting steps and providing an update on the situation.

    To further assist you and understand your site setup, could you please share with us the necessary information below to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!

    Thread Starter dbkdirect

    (@dbkdirect)

    1 year, 7 months ago

    fatal errors

    2024-10-06T14:03:41+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:03:46+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:03:49+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:03:53+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:03:56+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:03:59+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:04:04+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:04:07+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:04:14+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:04:19+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:04:30+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:04:33+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:04:37+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:17:41+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    2024-10-06T14:20:35+00:00Critical Uncaught Error: Call to undefined function emart_shop_get_option() in /var/www/wptbox/wp-content/themes/auto-parts-store/template-parts/content-posts.php:37 Additional context

    121Q0.560.9155.1M

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    WordPress address (URL): https://dbkdirect.net
    Site address (URL): https://dbkdirect.net
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    wp_zorem_email_sms_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB Post Type Counts

    attachment: 4729
    custom_css: 3
    custom-css-js: 1
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    elementor_library: 14
    is_search_form: 4
    mailpoet_page: 1
    mc4wp-form: 1
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    ml-slider: 3
    nav_menu_item: 74
    page: 16
    post: 7
    product: 631
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    shop_order_refund: 6
    ts_footer_block: 6
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    ts_mega_menu: 3
    um_directory: 1
    um_form: 3
    wp_global_styles: 3
    wp_navigation: 1
    wpforms: 1
    wporg_custom_field: 9 Security

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Error messages should not be shown to visitors. Active Plugins (30)

    Ivory Search: by Ivory Search – 5.5.7
    All in One SEO: by All in One SEO Team – 4.7.2
    Simple Custom CSS and JS: by SilkyPress.com – 3.48
    Custom Fields Account Registration For Woocommerce: by – 1.0
    Elementor: by Elementor.com – 3.24.5
    Google for WooCommerce: by WooCommerce – 2.8.6
    MC4WP: Mailchimp for WordPress: by ibericode – 4.9.17
    MetaSlider: by MetaSlider – 3.91.0
    Newsletter: by Stefano Lissa & The Newsletter Team – 8.5.2
    Really Simple Security: by Really Simple Security – 9.0.2
    Redirection: by John Godley – 5.5.0
    Redux Framework: by Team Redux – 4.4.18
    Auto Parts Core: by TemplateHouse Team – 10.0.1
    TrackShip for WooCommerce: by TrackShip – 1.8.5
    UsageDD: by Dion Designs – 2.1
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.6.9
    Woo Empty Cart Button: by WPCodelibrary – 1.4.0
    Force Authentification Before Checkout for WooCommerce: by Luiz Bills – 1.4.5
    Variation Swatches for WooCommerce: by RadiusTheme – 2.3.16
    WPC Smart Quick View for WooCommerce: by WPClever – 4.1.2
    WooCommerce.com Update Manager: by Automattic – 1.0.3
    WooCommerce PayPal Payments: by WooCommerce – 2.9.2
    WooCommerce: by Automattic – 9.3.3
    Wordfence Security: by Wordfence – 7.11.7
    WP File Manager: by mndpsingh287 – 8.0
    WP Mail SMTP: by WP Mail SMTP – 4.1.1
    WPForms Lite: by WPForms – 1.9.1.3
    Sequential Order Numbers for WooCommerce: by WebToffee – 1.6.5
    YITH WooCommerce Wishlist: by YITH – 3.38.0
    YMM Search: by Pektsekye – 1.0.10 Inactive Plugins (3)

    Burst Statistics – Privacy-Friendly Analytics for WordPress: by Burst Statistics – Stats & Analytics for WordPress – 1.7.2
    Complianz – Terms and Conditions: by Really Simple Plugins – 1.2.8
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    object-cache.php: Redis Object Cache Drop-In Must Use Plugins (1)

    EasyWP Plugin: by Namecheap
    Inc. – 1.4.9 Settings

    Legacy API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: ✔
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – Logging

    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 3 MB WC Pages

    Shop base: #5085 – /shop/
    Cart: #5086 – /cart/ – Contains the [woocommerce_cart] shortcode
    Checkout: #5087 – /checkout/ – Contains the [woocommerce_checkout] shortcode
    My account: #5088 – /my-account/
    Terms and conditions: #855 – /terms-and-conditions/ Theme

    Name: Auto Parts Online Store Child
    Version: 1.0.0
    Author URL: http://templatehouse.net/
    Child Theme: ✔
    Parent Theme Name: Auto Parts Online Store
    Parent Theme Version: 10.0.10
    Parent Theme Author URL: https://templatehouse.net/
    WooCommerce Support: ✔ Templates

    Overrides: autoparts-online-store/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0
    autoparts-online-store/woocommerce/checkout/form-pay.php
    autoparts-online-store/woocommerce/checkout/payment.php
    autoparts-online-store/woocommerce/content-product-cat.php
    autoparts-online-store/woocommerce/content-product.php
    autoparts-online-store/woocommerce/content-widget-product.php
    autoparts-online-store/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.2.0
    autoparts-online-store/woocommerce/loop/loop-end.php
    autoparts-online-store/woocommerce/loop/loop-start.php
    autoparts-online-store/woocommerce/loop/orderby.php
    autoparts-online-store/woocommerce/loop/rating.php
    autoparts-online-store/woocommerce/single-product/rating.php
    autoparts-online-store/woocommerce/single-product/tabs/description.php
    autoparts-online-store/woocommerce/single-product-reviews.php
    autoparts-online-store/woocommerce/single-product.php

    Outdated Templates: ❌

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                    Clear system status theme info cache

    WooCommerce PayPal Payments

    Onboarded: ✔
    Shop country code: US
    WooCommerce currency supported: ✔
    Advanced Card Processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: –
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: –
    Reference Transactions: ✔
    Used PayPal Checkout plugin: –
    Subscriptions Mode: Disabled
    PayPal Shipping Callback: –
    Apple Pay: –
    Google Pay: ✔
    Fastlane: – Admin

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings

    Daily Cron: ✔ Next scheduled: 2024-10-06 19:27:01 -08:00
    Options: ✔
    Notes: 53
    Onboarding: skipped Action Scheduler

    Canceled: 4
    Oldest: 2024-09-25 19:52:57 +0000
    Newest: 2024-10-06 14:16:36 +0000

    Complete: 1,998
    Oldest: 2024-09-05 18:14:51 +0000
    Newest: 2024-10-06 18:03:34 +0000

    Failed: 27
    Oldest: 2024-09-24 01:35:14 +0000
    Newest: 2024-10-05 19:03:32 +0000

    Pending: 19
    Oldest: 2024-10-06 18:14:18 +0000
    Newest: 2024-11-02 14:00:36 +0000 Status report information

    Generated at: 2024-10-06 10:06:37 -08:00

    Beauty of Code (woo-hc)

    (@beautyofcode)

    1 year, 7 months ago

    Hey @dbkdirect ,

    Thanks for sharing that! The errors seem to be pointing to your current theme. Specifically with the emart_shop_get_option() function that’s missing from your theme, Auto Parts Store.

    Can you clarify if you’ve already switched to a default theme, such as Storefront to see if this resolves the issue?

    If you’ve done that and it makes no difference, can you please check for any server-side errors, since multiple areas of your site are not functioning as expected? Also, can you inpect the browser console on the pages experiencing this issue and share any errors you may find with us here?

    You can read more about using your browser console to identify errors here

    Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)

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