Permalink for one product not working
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I’m having an odd issue where one product’s permalink is going to a “Page Not Found”, while another similar product in the same category shows up just fine.
The URL to the Not Found product is https://www.fleetlineproducts.com/products/mounting-kits/half-tandem-fender-mounting-kit/4255/
The URL to the working product is https://www.fleetlineproducts.com/products/mounting-kits/half-tandem-fender-mounting-kit/4255-x/
Both products have pretty much the same settings. Even clicking on the “View” link from the product administration page (e.g., the View link that shows up when hovering over the product title in the product list in administration) goes to the Page Not Found page. I tried resetting the permalinks, but that didn’t help. I also tried clearing WC transients and WP transients from the WooCommerce status tools, but that didn’t help either.
I first went through a few technicians at my hosting provider to figure this out, but after taking some time, even they were unable to figure out what was going on with this particular product link.
I thought that perhaps it didn’t like the all-numeric product slug, but adding a letter to that didn’t resolve the situation either. Removing the main category or the subcategory for the product goes to a working page, but keeping the category/subcategory structure (which is what WooCommerce seems to want to do) is not working for this particular product.
Here is my status report:
### WordPress Environment ### WordPress address (URL): https://www.fleetlineproducts.com Site address (URL): https://www.fleetlineproducts.com WC Version: 3.6.4 Log Directory Writable: ✔ WP Version: 5.2.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache PHP Version: 7.2.17-1+ubuntu18.04.1+deb.sury.org+3 PHP Post Max Size: 100 MB PHP Time Limit: 3600 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1b SUHOSIN Installed: – MySQL Version: 5.7.25-28-log Max Upload Size: 50 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.6.4 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 8.22MB Database Data Size: 6.24MB Database Index Size: 1.98MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB wp_commentmeta: Data: 0.02MB + Index: 0.03MB wp_comments: Data: 0.02MB + Index: 0.09MB wp_duplicator_packages: Data: 0.02MB + Index: 0.02MB wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB wp_gf_entry: Data: 0.02MB + Index: 0.03MB wp_gf_entry_meta: Data: 0.02MB + Index: 0.05MB wp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB wp_gf_form: Data: 0.02MB + Index: 0.00MB wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB wp_gf_form_view: Data: 0.02MB + Index: 0.03MB wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB wp_itsec_logs: Data: 1.02MB + Index: 0.09MB wp_itsec_temp: Data: 0.02MB + Index: 0.06MB wp_links: Data: 0.02MB + Index: 0.02MB wp_options: Data: 0.30MB + Index: 0.06MB wp_postmeta: Data: 2.52MB + Index: 0.39MB wp_posts: Data: 1.50MB + Index: 0.16MB wp_termmeta: Data: 0.02MB + Index: 0.03MB wp_terms: Data: 0.02MB + Index: 0.03MB wp_term_relationships: Data: 0.02MB + Index: 0.02MB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB wp_usermeta: Data: 0.05MB + Index: 0.03MB wp_users: Data: 0.02MB + Index: 0.05MB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB wp_yoast_seo_links: Data: 0.05MB + Index: 0.02MB wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB ### Post Type Counts ### acf-field: 10 acf-field-group: 5 attachment: 464 custom_css: 1 et_pb_layout: 3 nav_menu_item: 15 oembed_cache: 2 page: 14 popup: 1 popup_theme: 6 post: 4 product: 55 revision: 77 scheduled-action: 18 seemore: 7 wpmm_theme: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (15) ### Gravity Forms: by rocketgenius – 2.4.9 Advanced Custom Fields: by Elliot Condon – 5.8.0 Akismet Anti-Spam: by Automattic – 4.1.2 iThemes Security: by iThemes – 7.3.3 Duplicate Post: by Enrico Battocchi – 3.2.2 MainWP Child: by MainWP – 3.5.7 Max Mega Menu: by megamenu.com – 2.6 Popup Maker - Remote Content: by WP Popup Maker – 1.1.4 Popup Maker: by WP Popup Maker – 1.8.6 ShortPixel Image Optimizer: by ShortPixel – 4.13.1 Simple Image Sizes: by Rahe – 3.2.1 Simple Wp Sitemap: by Webbjocke – 1.2.1 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.14 WooCommerce: by Automattic – 3.6.4 Yoast SEO: by Team Yoast – 11.2.1 – Not tested with the active version of WooCommerce ### Inactive Plugins (3) ### Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6 Product Gallery Slider for Woocommerce: by codeixer – 2.0.3 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.1 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: Memcached Redux ### Must Use Plugins (3) ### Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4 Stop long comments: by WPEngine – 0.0.4 WP Engine System: by WP Engine – 3.2.1 ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ Page not set Cart: ❌ Page not set Checkout: ❌ Page not set My account: ❌ Page not set Terms and conditions: ❌ Page not set ### Theme ### Name: Divi - Child Version: 1.0.0 Author URL: Child Theme: ✔ Parent Theme Name: Divi Parent Theme Version: 3.22.7 Parent Theme Author URL: http://www.elegantthemes.com WooCommerce Support: ✔ ### Templates ### Overrides: divi-child/woocommerce/archive-product.php ### Action Scheduler ### Complete: 18 Oldest: 2019-05-29 11:25:16 -0500 Newest: 2019-06-04 17:55:14 -0500 Pending: 0 Oldest: – Newest: – Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –The page I need help with: [log in to see the link]
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