Moderator
t-p
(@t-p)
my share counts for all of my social media (mainly Facebook and Pinterest) have reset to zero,
Are using any social plugin for social medeia…
If so, which one?
Downloaded from?
Moderator
t-p
(@t-p)
I recommend asking at https://ww.wp.xz.cn/support/plugin/shareaholic so the plugin’s or theme’s developers and support community can help you with this.
Alternately, you may try restoring the database from a backup
Hello @tseymour33,
An important thing to note about how Shareaholic works is that we do not store your share counts in a database in a way that could cause you to lose them. Instead, when a visitor goes to your site, we retrieve the share counts directly from the 3rd party social networks.
What this means is we definitely do not advise uninstalling or reconfiguring anything about your Shareaholic settings in order to try to resolve this issue. Doing so will almost certainly not help!
When Shareaholic retrieves share counts for a visitor to one of your pages, the 3rd party social network will give us the number that they have in their database for the EXACT link to your page. A single character difference will be treated as a different page by Facebook, Pinterest, etc. Therefore, our suspicion is that while maybe you tried to restore your permalink structure to what it used to be, that it’s not exactly the same. A switch from HTTP to HTTPS would also cause this issue.
What is your website URL? We may be able to look in our data to see what your URL structure was previously and compare it to your current.
Best regards,
Greg
Shareaholic.com
Thank you Greg for reaching out. You were correct in that my previous permalink syntax ended without a “/” and I switched it to include a trailing “/”. Now that I’ve switched that back, I’m mostly back to normal except: Of the 47 posts on my site, 16 of them still have no facebook share counts.
Here is a link to one of those posts: http://fermentationrecipes.com/using-measuring-salt-fermentations/1014
You’ll see nearly 450 Pins but 0 FB share count.
Or another:
http://fermentationrecipes.com/tomatillo-salsa-recipe/1076
with 300+ pins and 0 FB share count.
Here’s an example of a post that is showing both pins and FB share count:
http://fermentationrecipes.com/curtido/357
with 700 pins and 200+ FB share count.
Any thoughts would be appreciated.
ted
Hi Ted,
Ok great, glad you narrowed it down. The remaining issue is an easy fix, except it will require some manual steps for you.
If you go to Facebook’s sharing debugger you can see the issue and fix the problem. Their debugger is located here:
https://developers.facebook.com/tools/debug/sharing/
You can enter any URL into their debugger and see what Facebook thinks about the page (how many shares, and some other important meta data).
Here you can see the results if you enter the Tomatillo Salsa recipe URL:
https://developers.facebook.com/tools/debug/sharing/?q=http%3A%2F%2Ffermentationrecipes.com%2Ftomatillo-salsa-recipe%2F1076
The key thing to look at is Facebook is showing a “canonical URL” and some other “Redirect path” information that still has the “/” at the end of your page. In other words, Facebook is confused about whether the “/” is supposed to be included or not. And so when you ask Facebook how many shares are taking place without the “/” it actually thinks you wanted to include the “/” and it gives you that answer instead.
To fix this issue, just click the “Scrape Again” button on the page. Facebook will scan your page again, update the meta data, and your issue will be magically resolved!
You can do this manually for each page that you find that needs it. The issue should also naturally just fix itself over the coming days and weeks, because Facebook will periodically crawl your pages again and look for any updates. But I don’t know how quickly that will take place, which is why you may want to do this manually for the ones you find.
Hopefully that’s not too much information and helps you with everything you needed!
Greg
Shareaholic.com
Thanks. It’ll be nice when you folks add some functionality for adding together share counts from multiple versions of urls. Http vs https vs www or simply changing syntax, moving to different domain name, etc. It would also be really cool to be able to set redirects to new post titles (perhaps changed to improve SEO) and then gather share counts from both new and previous urls.
I appreciate your support in getting this resolved. Still a Shareaholic fan!
Just adding in a couple of other links too for the record. These are other ways to find share counts:
for Facebook: http://graph.facebook.com/your_url
for Pinterest: http://api.pinterest.com/v1/urls/count.json?url=your_url
Thanks again,
Your debugging site suggestion for FB with Scrape Again option is awesome: https://developers.facebook.com/tools/debug/sharing/
ted
Hi Ted –
Adding together share counts for scenarios like this is on our product roadmap for the next few months! Keep an eye out for it on our plugin/website.
Greg
