Permission / Not eligible

Resolved jeremycorman
(@jeremycorman)

5 years, 8 months ago
I’ve noticed there’s a recent thread on this topic, it has been closed 1 day ago so I’m re-oponing it now.

My client made me admin on their Facebook page and the page is associated with the Business Manager account that has been chosen. When I go to connect, I get the error:

You don’t have permission to edit these settings. Reach out to the admin of ”XXX’ Business Manager to to gain access.
Screenshot: https://share.getcloudapp.com/nOukZWKJ

Plugin version: 2.0.1
- This topic was modified 5 years, 8 months ago by jeremycorman.

Viewing 5 replies - 1 through 5 (of 5 total)

Marcus, SkyVerge Support
(@marcusskyverge)

5 years, 8 months ago

Hi @jeremycorman,

Thanks for reaching out. Happy to help you with this!

It is certainly possible to have admin access to a Facebook page without having admin access to the Business Manager itself. I might recommend having your client follow the steps here to add you to their Business Manager:
https://www.facebook.com/business/help/2169003770027706

Would you please give that a try and let me know if that works for you?

Thanks,
Marcus
Thread Starter jeremycorman
(@jeremycorman)

5 years, 8 months ago
Hi @marcusskyverge,

Thanks for your reply.

Sorry if I was not clear but my client has already given me access to their Business Manager, made me admin of all their assets among which the page.

Now, maybe I should also try getting access to the Facebook page outside of the Business Manager…?
- This reply was modified 5 years, 8 months ago by jeremycorman.
Thread Starter jeremycorman
(@jeremycorman)

5 years, 8 months ago

Meanwhile, I have this new message: https://share.getcloudapp.com/qGuN2kRO

Marcus, SkyVerge Support
(@marcusskyverge)

5 years, 8 months ago

Hey @jeremycorman,

Thank you for letting me know about the error message that you are seeing. We have had some reports of this error and are working closely with Facebook to get this resolved as quickly as possible.

In the meantime, I would recommend keeping an eye on this thread, where we’ll post updates as we have them:
https://ww.wp.xz.cn/support/topic/missing-required-information-from-developer-error/

I’m sorry that the plugin is giving you trouble. I’m afraid I don’t have any better news at the moment.

Are there any other questions I can answer for you? Please don’t hesitate to let me know.

Thanks,
Marcus

Marcus, SkyVerge Support
(@marcusskyverge)

5 years, 8 months ago

Hey @jeremycorman,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Marcus

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Permission / Not eligible’ is closed to new replies.

Tags