Permission problem
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hi,
After a few weeks of using Fb for Woo without a problem, my personal FB account was hacked and inactivated.
Since then, i lost fb pixel etc connection. I have a new personal and business page in FB, trying to sync- connect Woo with FB , but while logging in it shows me the next error message :
“You don’t have permission to edit these settings. Reach out to the admin of ‘OLD BUSINESS PAGE NAME’ to gain access.”
So it seems, that Fb for Woo tries to connect to the olda page. I have tried to reinstall the plugin, infortunately that doesnt work either.
Thanks for your help!
Kr,
MateThe page I need help with: [log in to see the link]
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Hello @matetoth
Thanks for your message! I’d be glad to help.
I would recommend disconnecting the the plugin, WooCommerce Facebook app, and created system users. Before doing this, please create a backup of your site.
Below you can find the steps:
From the Facebook WooCommerce dashboard, click on Connection> Disconnect: https://d.pr/i/kY6jcL
This option disconnects the website and deletes the manage_business_extension from the access token we use and it also removes those tokens from the database, so we are no longer able to manage any of the assets until you go through the connection again.
It doesn’t remove the system users or the app from Facebook Business Integration tho.
Here’s how to remove the system users:
1) Log into your Facebook account and navigate to the Business Integrations section: https://www.facebook.com/settings?tab=business_tools&ref=settings
2) Under the Active tab, click WooCommerce Extension V2
3) Then, scroll down and click on Remove to remove the app: https://d.pr/i/qwBgsWAfter this, please re install the plugin and follow the activation process as per: https://docs.woocommerce.com/document/facebook-for-woocommerce/`
Do let us know how that goes and if you need any further help from us.`
Hi
thanks for the answer.
1. The Facebook plugin “disconnect” option is not shown
2. there is nothing listed as business integration
The problem is still not solved :/
kr,
Hello @matetoth
If I’m understanding correctly here, the Facebook connection has not been setup if there’s no “Disconnect” button available.
1) What do you see when going to the Facebook WooCommerce dashboard, and click on Connection?
2) Everything should ideally be owned by the same person/account. Are you logged in to the correct one?
You can also see if your account is listed in your Facebook Business Settings pages:
Facebook Business Settings -> Pages -> select the Page in question -> go to the People tab
Here’s where you can ensure the name is listed with the Manage Page toggle enabled.
Would you please let me know if that helps out?`
3) I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response
Hi,
this is the problem.
okay point by point:
1. I have connected facebook page A to woocommerce it was working
2.personal facebook account and facebook page A is hacked; therefore deleted and inactivated
3. created new personal facebbok account, built new facebook page B
4. while connected ‘Facebook for Woocommerce’ plugin, the error message comes up: you dont have permission to edit this things, reach out to admin ‘name of facebook page A’ to gain access;
Even if I delete the plugin, i go to Marketing> Facebook > Connect button -> this error message comes up.Here the status report:
thanks
Kr
### WordPress Environment ###WordPress address (URL): https://bitthon.hu
Site address (URL): https://bitthon.hu
WC Version: 5.8.0
REST API Version: ✔ 5.8.0
WC Blocks Version: ✔ 5.9.1
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.7.2
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: hu_HU
External object cache: –### Server Environment ###
Server Info: LiteSpeed
PHP Version: 8.0.11
PHP Post Max Size: 50 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1dSUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.31-MariaDB-cll-lve
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 5.8.0
WC Database Prefix: wpci_
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Adatbázis adatok mérete: 253.49MB
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wpci_yoast_seo_links: Data: 3.47MB + Index: 3.02MB + Engine InnoDB### Post Type Counts ###
attachment: 2603
cartflows_flow: 1
cartflows_step: 2
customize_changeset: 2
custom_css: 4
elementor_library: 43
elementor_snippet: 1
jet-menu: 6
jet-popup: 1
jet-smart-filters: 27
jet-theme-core: 2
jet-woo-builder: 87
mailpoet_page: 1
nav_menu_item: 291
page: 19
post: 6
product: 565
product_variation: 52
revision: 1280
shop_coupon: 1
shop_order: 28
wpforms: 1### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔### Active Plugins (33) ###
Árukereső for Woocommerce – Prémium: írta bitron.hu – 2.5
Woocommerce Árukereső – Megbízható bolt integráció: írta Dávid Richárd – 1.0.0
Integration for Billingo & WooCommerce: írta Bokor & Vizmeg GbR – 3.2.5
Color Mobile Browser Address Bar: írta David Webb Espiritu – 1.0.10
Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control: írta Cybot A/S – 3.11.1
Elementor Pro: írta Elementor.com – 3.4.2
Elementor: írta Elementor.com – 3.4.6
Facebook for WooCommerce: írta Facebook – 2.6.5
Google Listings and Ads: írta WooCommerce – 1.5.1
Site Kit by Google: írta Google – 1.44.0
Insert Headers and Footers: írta WPBeginner – 1.6.0
JetBlocks For Elementor: írta Crocoblock – 1.2.10
JetBlog For Elementor: írta Crocoblock – 2.2.14
JetCompareWishlist For Elementor: írta Crocoblock – 1.4.0
JetElements For Elementor: írta Crocoblock – 2.5.9
JetEngine: írta Crocoblock – 2.9.4
JetMenu: írta Crocoblock – 2.1.3
JetPopup: írta Crocoblock – 1.5.5
JetSearch For Elementor: írta Crocoblock – 2.1.14
JetSmartFilters: írta Crocoblock – 2.3.2
JetTabs For Elementor: írta Crocoblock – 2.1.13
JetTricks: írta Crocoblock – 1.3.8
JetWooBuilder For Elementor: írta Crocoblock – 1.10.5
JetProductGallery For Elementor: írta Crocoblock – 2.0.4
JetGridBuilder: írta Crocoblock – 1.1.0
LiteSpeed Cache: írta LiteSpeed Technologies – 4.4.3
Loco Translate: írta Tim Whitlock – 2.5.5
Barion Payment Gateway for WooCommerce: írta Peter Szel – 3.4.0
WooCommerce Composite Products: írta SomewhereWarm – 8.3.3
WooCommerce: írta Automattic – 5.8.0
Yoast SEO Premium: írta Yoast Team – 17.4
Yoast SEO: írta Yoast csapata – 17.4
Yoast SEO: WooCommerce: írta Team Yoast – 14.4### Inactive Plugins (5) ###
Csomagpont: írta – 1.0.20
EWWW Image Optimizer: írta Exactly WWW – 6.3.0
Facebook for WooCommerce – settings tools: írta SkyVerge – 1.0.0
WooCommerce Cart Abandonment Recovery: írta CartFlows Inc – 1.2.13
WooCommerce Estimated Shipping Date: írta Mohammed Saimon – 4.2.0### Settings ###
API Enabled: –
Force SSL: –
Currency: HUF (Ft)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: ✔
### WC Pages ###
Webshop főoldal: #4667 – /rolunk/
Kosár: #4316 – /kosar/
Pénztár: #4317 – /penztar/
A fiókom: #4318 – /profil/
Általános Szerződési Feltételek: #4662 – /aszf/### Theme ###
Name: Astra Child
Version: 1.1.1630685055
Author URL: https://bitthon.hu
Child Theme: ✔
Parent Theme Name: Astra
Parent Theme Version: 3.7.3
Parent Theme Author URL: https://wpastra.com/about/
WooCommerce Support: ✔### Templates ###
Overrides: /home/bitthonh/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart-empty.php
/home/bitthonh/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php
/home/bitthonh/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/form-checkout.php
/home/bitthonh/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php
/home/bitthonh/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-login.php
/home/bitthonh/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-account.php
/home/bitthonh/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/content-product_cat.php### Composite Products ###
Database Version: 8.3.3
Loopback Test: ✔
Template Overrides: –### Action Scheduler ###
Teljesítve: 1 862
Oldest: 2021-09-27 10:07:43 +0000
Newest: 2021-10-26 17:49:40 +0000Sikertelen: 2 428
Oldest: 2021-09-10 20:52:41 +0000
Newest: 2021-10-26 15:35:46 +0000Függőben: 1
Oldest: 2021-10-27 03:00:00 +0000
Newest: 2021-10-27 03:00:00 +0000### Status report information ###
Generated at: 2021-10-26 20:07:55 +02:00
The topic ‘Permission problem’ is closed to new replies.
