Permissions Not Saving

  • Resolved Scott_McCoy

    (@scott_mccoy)


    7 months ago

    I can’t change role permissions. I check them, save, and they still show up. Then I click to something else and back, and all settings are back to the default (mostly unchecked). I can’t seem to make or save any changes to a role’s permisisons.

Viewing 1 replies (of 1 total)
  • Plugin Support Omar ElHawary

    (@omarelhawary)

    7 months ago

    Hi @scott_mccoy,

    Thanks for reaching out and for explaining the issue so clearly.

    That behavior usually means something is preventing the role changes from being saved correctly — often due to a plugin conflict, a caching layer, or a blocked AJAX request in the admin. Let’s try a few quick checks to narrow it down:

    1. Please try saving the role again from a private/incognito browser window.
    2. If the issue continues, temporarily deactivate other plugins (especially any caching, security, or other role/membership plugins) and test again.
    3. Open your browser console (F12) → Network tab → try saving again → and let us know if you see any failed requests (like admin-ajax.php returning an error).

    This will help us see whether the request to save permissions is being blocked or reverted. Once you share those details, we’ll know the best next step to fix it.

    Regards,

Viewing 1 replies (of 1 total)

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