Personalization on mobile Error 400

  • Resolved gotsnow

    (@gotsnow)


    6 years, 7 months ago

    Receiving error 400 when selecting the mockup tab for personalization products.

    No issues on desktop browsers, tested on a iPhone X and iPad.

    Interesting though if the mockup tab is not selected and the user makes the personalization then adds the product the the cart, the personalized product is properly rendered in the cart thumbnail with no 400 error.

    Like available privately.

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  • Plugin Support zana.printful

    (@zanaprintful)

    6 years, 7 months ago

    Hi @gotsnow, thank you for reaching out!
    Sorry to hear you are encountering some trouble with the personalization, but I hope we can resolve this quickly.

    Would it be possible for you to provide some additional details on the issue you are experiencing? Please include the following information:
    – the URL of your store and a link to a product that has this problem;
    – a screenshot of the error you mentioned when trying to personalize a product;
    – when did you start receiving the error?
    – include the WooCommerce system report (WP panel -> WooCommerce -> SystemStatus -> Get system report).

    Please send this information over to us at [email protected] so we can take a closer look at it!

Viewing 1 replies (of 1 total)

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