phantom file

  • Resolved hanumara

    (@hanumara)


    5 years, 10 months ago

    In my media library my “uncategorized” folder claims to contain 1 file, but nothing is visible. Total file count is given as 74 and adding up the files in other folders totals 73. Exact numbers are not important, but there does appear to be a invisible file.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    5 years, 10 months ago

    Hi there,

    Its Bruce here, please make sure you are using the very latest version of FileBird, then let me know if that helps or not?

    Thank you.

    Kind regards,
    -Bruce-

    Thread Starter hanumara

    (@hanumara)

    5 years, 10 months ago

    Dear Bruce –

    Thank you for the care and speedy response! I did just update my install of FileBird and the phantom file #74 is still there, but when I view all media files I manually only count 73. . Happy to send you a screenshot. If it is a WordPress issue then I will hunt further, but love to know from your end if you can see any probable causes.

    On the subject of speed, yes, I now see an improvement after updating both sites.

    Nevan

    Plugin Author Ninja Team

    (@ninjateam)

    5 years, 10 months ago

    Hi Nevan @hanumara,

    It seems that there is a deleted file which is not appeared in WP dashboard but still in the database. Could you please export your database and send to us [email protected]? We will check for you.

    Best regards,
    Kelly

    • This reply was modified 5 years, 10 months ago by Ninja Team.
Viewing 3 replies - 1 through 3 (of 3 total)

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