• Resolved emish23

    (@emish23)


    Hello,

    i started using Sureforms and i want to upgrade to premium, there is just one thing really bugging me out. On the form you have the option for regional phone number. When i fill out my form with Autofill ( which probably 90% of all users do ) it automatically writes again my country code.

    Like this



    Than the User naturally would try to remove the double “+43” to have the correct phone number, but than this will happen:

    It will just completely remove the country. Which is absolutely confusing. And at this point allready a big conversion killer.

    So i tried than to allow only one country “austria” to fix this problem, but than this would happen:

    So i after wasting 1 hour trying to solve this, just changed to normal Number field, but than this would happen:

    So the only solution is to use just a basic text field.

    Is there any solution or update that you will fix this somehow? at least it shouldnt remove the preset country code if user delete the number, it should just leave them the option to change number by dropdown.

    Thank you.


    • This topic was modified 1 month ago by emish23.
    • This topic was modified 1 month ago by emish23.
    • This topic was modified 1 month ago by emish23.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Avinash Kumar Sharma

    (@avi1020p)

    Hello @emish23  ,

    Thank you for your patience.

    Our developers have made improvements to this issue. Could you please send us an email at [email protected]? This will allow us to share the development (ZIP) version with you for testing.

    Looking forward to your email.

    Best regards,
    Avinash

    Plugin Support Avinash Kumar Sharma

    (@avi1020p)

    Hello @emish23 ,

    Thank you for your patience.

    I’m happy to let you know that we have released an update to address this issue with the phone number field.

    Please update the SureForms plugin to the latest version and test the form again on your end.

    This update includes improvements for cases where browser autofill adds the country code automatically and should help prevent the confusion you experienced.

    After updating, kindly clear your website cache and browser cache before testing again.

    If you still experience any issues, please let us know here with more details, and we’ll be happy to assist further.

    Best regards,
    Avinash

    Thread Starter emish23

    (@emish23)

    https://postimg.cc/hhMYwmyq

    • This reply was modified 2 weeks, 6 days ago by emish23.
    Plugin Support Avinash Kumar Sharma

    (@avi1020p)

    Hello @emish23 ,

    Thank you for sharing the screenshot.

    Could you please share the form URL? I will inspect the form and help you with an exact solution.

    Best regards,
    Avinash

Viewing 4 replies - 1 through 4 (of 4 total)

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