Phone Number validation issues

  • Resolved Charlene

    (@cmspencer99)


    4 years, 8 months ago

    I’ve a website where we’ve used the default registration form, but turned off the required field for Phone Number. However if you leave phone number blank and submit the form you redirect to a blank page with the following:

    Phone Number is empty

    Which feels like a PHP response which shouldn’t be happening, as the JS validation passes on submission.

    How can we resolve this issue? We don’t need phone number to be required, but we do want to validate it as a real phone number.

    Kind regards,
    Charlene

    • This topic was modified 4 years, 8 months ago by Charlene.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    4 years, 8 months ago

    Hi @cmspencer99

    Have you made any customization with UM hooks for the Mobile/Phone number validation? Are you able to provide a screenshot of the page where it shows the “Phone Number is empty” including the URL of the page? You can upload the screenshot via imgur.com and then share the Image URLs here so we can review them.

    Regards,

    Thread Starter Charlene

    (@cmspencer99)

    4 years, 8 months ago

    Hi @champsupertramp

    Thanks for the response, it’s just plain text and the url is the domain.com/register.

    I don’t think we have any hooks involved on the site.

    debug wp 

    Kind regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    4 years, 8 months ago

    Hi @cmspencer99

    We couldn’t reproduce the issue on our end.

    Could you please try disabling other plugins and leave UM as the only active plugin? Let’s see if there’s a plugin conflict issue here.

    Regards,

    Thread Starter Charlene

    (@cmspencer99)

    4 years, 8 months ago

    Hi @champsupertramp

    We have tried that but it didn’t seem to help. We’re going to try re-making the field so it’s not using the one created by the plugin and see if that resolves the issue.

    Kind regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    4 years, 8 months ago

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

    Regards,

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Phone Number validation issues’ is closed to new replies.