Phone

Hi there antoniocarloslima,

Thanks for stopping by the support forum, I’m happy to help with that phone field.

After taking a look at the form located on that page, it looks like the phone field is set as required. In order to hide that field on the plugin form, the first thing to do is to go into the MailChimp account to the corresponding list, and on that list’s Settings >> List fields and *|MERGE|* tags page, uncheck the box in the “Required?” column for the phone field.

Once that field is no longer set as required, the list will need to be updated in the plugin. On the MailChimp List Setup page in WordPress, selecting the list from the drop-down and hitting “Update List” will update the new field settings from MailChimp

Once a field is no longer set as required on the MailChimp side and the list is refreshed in the plugin, take a look at the “Merge Variables Included” section of the List Setup page – there will be a N in the “Required?” column and a check box in the “Included?” column. Deselecting the “Included?” check box and clicking the “Update Subscribe Form Settings” button will remove that field from the form on the page.

Thanks for posting. Have a great day!

-Kath

Hey antoniocarloslima,

Thanks for posting again. I’ll be happy to clarify a bit more on changing those fields. If you can reply back with which step of the process is unclear, I’ll be happy to provide some additional detail to help out. We look forward to hearing back!
-Gunter

Hey antoniocarloslima,

You can send that screenshot along to us at [email protected]. When you send it, also include the list name and the username used to log into the account, and then reply back here to let us know it’s been sent. We can then check there and take a closer look.

We look forward to hearing back from you!
-Gunter

Hi there antoniocarloslima,

We WordPress Chimps aren’t able to respond to emails directly. The wordpressATmailchimp.com email address is reserved for when our specialists request sensitive information, but all solutions and responses from the team will be provided through the forum in order to provide public and ongoing information to the WordPress community.

Have you been able to get logged in to your MailChimp account and locate the area to make the changes I suggested in my previous responses? I’m happy to help get you going in the right direction however I won’t be able to make changes in either the MailChimp account or the plugin on your behalf.

Please post a reply here to let me know specifically where you’re running into an issue so I can help walk you through.

-Kath

Hi antoniocarloslima,

I can see in the MailChimp account that the phone field is no longer required, so in order to have it no longer be required on your WordPress site you would need to Update List in the plugin settings (screenshot: http://eepurl.com/5JVdb).

Once the updated list fields are pulled from MailChimp, you will be able to uncheck the Required? box for the phone field, and click “Update Subscribe Form Settings” to apply changes.

As for the password you shared via email, at MailChimp, we take security pretty seriously. Keep in mind that if your personal email account were to become compromised, that would also put your MailChimp account data at risk of being compromised or used for malicious purposes. MailChimp support will never ask for your password via this forum or email nor do we have access to view that information. I strongly recommend changing that password as soon as possible to keep your account safe.

Let us know if you need additional assistance.

-Kath