• Resolved Shea

    (@branchoutshea)


    We are facing a recurring issue with the CookieYes plugin on our website, particularly on the contact page. The plugin fails to load correctly, displaying the following error messages:

    Warning: require_once(/home/customer/www/friendlyloan.com/public_html/wp-content/plugins/cookie-law-info/legacy/public/views/cookie-law-info_bar.php): failed to open stream: No such file or directory in /home/customer/www/friendlyloan.com/public_html/wp-content/plugins/cookie-law-info/legacy/public/class-cookie-law-info-public.php on line 260
    Fatal error: require_once(): Failed opening required '/home/customer/www/friendlyloan.com/public_html/wp-content/plugins/cookie-law-info/legacy/public/views/cookie-law-info_bar.php' (include_path='.:/usr/local/php74/pear') in /home/customer/www/friendlyloan.com/public_html/wp-content/plugins/cookie-law-info/legacy/public/class-cookie-law-info-public.php on line 260

    This issue appears to be isolated to the contact page, with other pages not exhibiting this problem. We have have performed the following troubleshooting steps:

    • Deactivating and reactivating the plugin.
    • Ensuring no plugin conflicts by temporarily disabling other plugins.
    • Checking that our WordPress theme and all installed software are up to date.

    Here are the details of our setup:

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @branchoutshea,

    Greetings from CookieYes!

    We couldn’t replicate this issue on your site. Could you please confirm whether this issue is still there?

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @branchoutshea,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 2 replies - 1 through 2 (of 2 total)

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