PHP Error

Hi there 👋

Thanks for reaching out, and great job trying to back up before starting maintenance – that’s a smart move!

The error you’re seeing is related to your server’s open_basedir restriction, which limits file access to certain directories for security reasons. In this case, the plugin is trying to access a file (db.php) that’s located outside the allowed paths.

Here’s how you can move forward:
1. If you have access to your hosting panel (like cPanel or Plesk), look for open_basedir settings in PHP configuration and try adding /home/premionly.com/public_html/ to the allowed paths – if you’re allowed to.
2. If you can’t change the open_basedir setting yourself, your hosting provider should be able to do it for you. Just let them know the plugin needs access to /home/premionly.com/public_html/wp-content/db.php.
3. If db.php was added by a plugin (like a database manager or cache tool), you can try temporarily renaming or removing it to see if the backup completes — but only do this if you’re sure it’s not critical or you have a copy.

Let me know how it goes or if you need help with the next steps! 😊