Dear @sicksquirreltwo,
Could you please, send us the backup log file, so we can analyze the issue?
You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
In case you don’t have an access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.
I’m on an iPad and can’t ftp easily. I avoid it because of my host. I have a new host as of yesterday and will try to ftp but it would be easier to email you a log. I look at it but I disabled the plugin. I may have deleted it but I can retrieve it
Dear @sicksquirreltwo ,
Thanks for the reply.
There’s an opportunity to download the log from inside the plugin.
If connecting via FTP is problematic, you can download the log using the File Manager, the hosting service you use provides.
Will be looking forward to hearing from you.
Dear @sicksquirreltwo ,
How are you today?
Just wondering whether you saw our previous message.
Please, let us know if you still need help with this issue.
Sorry. I uninstalled the plugin and deleted it.
Hiii….I’m facing php time out error can anyone help
Dear @manalimunot1999 ,
Thanks for your message.
Since the problem and the reasons behind it may differ for customers, please, open another support thread so your problem can be investigated and a solution found.
Thanks beforehand.
