PHP EXECUTION TIMEOUT ERROR

Resolved flyingraquet
(@flyingraquet)

6 years, 2 months ago

I haven’t been able to do backups for a while because I continue to get this message. I can’t seem to find any solutions here on this topic.

PHP EXECUTION TIMEOUT ERROR
Oops… Seems there was an issue during the backup process.
Let our support representatives know about it by pressing here:

Contact us

Thanks for your help.

The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

Support Backup Guard
(@backup-guard)

6 years, 2 months ago

Hi @flyingraquet,

Thank you for using our service.

I am sorry for the caused inconvenience.
Could you please, send me the backup log file, so I can analyze the issue?

You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

In case you don’t have access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

Thread Starter flyingraquet
(@flyingraquet)

6 years, 2 months ago

Link to backup log as requested: https://we.tl/t-vwjUyp689S

preponadime
(@preponadime)

6 years, 2 months ago

I am having this same problem but as far as I can tell my backups are working

Backup-Guard Support
(@backupguardsupportteam)

6 years, 2 months ago

Hi @flyingraquet,

Thank you for the file.
I can see that you have implemented the backup via 1.2.0 version.
However, the latest updated version is 1.2.5.
Could you please update the latest version and go with the backup again?
Also, please try to do a hard refresh or use the Incognito mode of your browser.

Let me know what happened.

Backup-Guard Support
(@backupguardsupportteam)

6 years, 2 months ago

Hi @preponadime,

Thank you for contacting me.
Could you please, send me backup and restore log files so I can analyze the issue and provide you with a solution?

You can download the mentioned log files following instructions described in the links below:

Backup log:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/
Restore log:
https://help.backup-guard.com/en/article/download-restore-log-file-1pb7f4n/

In case you don’t have access to your dashboard, you can download them using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.
murat0duck
(@murat0duck)

6 years, 2 months ago
I am having the same php time out problems as above. I have the latest version of the plug-in. The backup when customized works for database but, no success when tried to backup files (together or separate). What should I do?
- This reply was modified 6 years, 2 months ago by murat0duck.
- This reply was modified 6 years, 2 months ago by murat0duck.
Support Backup Guard
(@backup-guard)

6 years, 2 months ago

Dear @murat0duck,

The reason for this issue varies for different websites and cases.

Could you, please, submit a new topic so we can assist you in a separate thread not to cause any confusion?

You can start your topic here: https://ww.wp.xz.cn/support/plugin/backup/#new-topic-0

We will be happy to help you!

Thank you in advance. 🙂

Support Backup Guard
(@backup-guard)

6 years, 2 months ago

Dear @flyingraquet and @preponadime,

How are you today?
I was wondering whether you saw my message.
I will now mark this conversation as resolved.

Let me know once you have questions by sending a new message in this forum.

Best,
Backup Guard Team

preponadime
(@preponadime)

6 years, 2 months ago

After getting frustrated I deleted and then reinstalled the plugin. All my previous backups were still there I believe this has solved the problem.

Ryan Zook
(@zookcomputer)

6 years, 2 months ago

Thanks for the tip, @preponadime. Backups were completing successfully but Backup Guard continued to report a PHP execution timeout issue. I took the same steps (deactivate and delete plugin, then reinstall) and it also resolved my issue. Previous backups were still there.

Support Backup Guard
(@backup-guard)

6 years, 1 month ago

Dear @preponadime and @zookcomputer,

Sorry for our late response, we missed your replies as the conversation was marked as resolved after our follow up.

We’re happy your issues are solved.

Please, submit a new support thread in case you face any other issues, or contact us via email ([email protected]) or live chat on our official website.

We’ll be happy to support you in any way!