Dear @tetranet ,
Thanks for getting in touch.
Could you please, send us the backup log file, so we can analyze the issue?
You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
Thanks beforehand.
Dear @tetranet ,
Thanks for the log.
Could you try carrying out a custom backup and backing up just the plugins this time?
https://prnt.sc/u65l4e
Hello, @backup-guard
With only plugin the backup is good. Do you have an idea for a full backup please ?
Marc
HEllo @backup-guard,
Now the message is : PHP EXECUTION TIMEOUT ERROR
With the last version of your plugin
Dear @tetranet ,
We asked to have just the plugins section backed up since the previous error was with the plugins.
Now, we need to understand which element of the backup along with the plugins results in a problem.
So, please, try backing up the Uploads and Plugins this time and let us know how it goes.
You can send the log file link in any case. https://prnt.sc/u6tej1
Dear @tetranet ,
How are you today?
Just wondering whether you saw our previous message?
Please, let us know if you still need help with this issue.
Dear @tetranet ,
Thanks for letting us know.
Could you try one more thing, please?
You should do a backup of the files without the Database. Let us know whether you get the same error.
Hello @tetranet .
Thanks for telling us.
Sorry for the hassle but we would need the backup log once again.
We would need to see where in the backup process the problem occurred.
Thank you!
Dear @tetranet ,
How are you today?
We are keen on receiving the new log file so we can understand what went wrong this time.
Thank you.
Dear @tetranet ,
We haven’t heard back from you for 2 days.
We’re marking this thread as resolved.
Please, submit a new support thread if you need more help.
