PHP Fatal error in Util_Ui.php

  • Resolved aidezmoi

    (@aidezmoi)


    2 years, 1 month ago

    Hello,
    After migrating a website to a new Nginx server, I have a critical error that prevents total cache from working. The site is still working.
    Here is the log :

    PHP Fatal error: Uncaught Error: Class "DOMDocument" not found in /var/www/admin.domainename.com/wp-content/plugins/w3-total-cache/Util_Ui.php:1486
    Stack trace:
    #0 /var/www/admin.domainename.com/wp-content/plugins/w3-total-cache/inc/options/common/top_nav_bar.php(158): W3TC\Util_Ui::get_allowed_html_for_wp_kses_from_content()
    #1 /var/www/admin.domainename.com/wp-content/plugins/w3-total-cache/Generic_Plugin_Admin.php(354): require('…')
    #2 /var/www/admin.domainename.com/wp-includes/class-wp-hook.php(324): W3TC\Generic_Plugin_Admin->top_nav_bar()
    #3 /var/www/admin.domainename.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #4 /var/www/admin.domainename.com/wp-includes/plugin.php(517): WP_Hook->do_action()
    #5 /var/www/admin.domainename.com/wp-admin/admin-header.php(303): do_action()
    #6 /var/www/admin.domainename.com/wp-admin/admin.php(239): require_once('…')
    #7 {main}
    thrown in /var/www/admin.domainename.com/wp-content/plugins/w3-total-cache/Util_Ui.php on line 1486

    I alredy try this instructions : https://ww.wp.xz.cn/support/topic/critical-error-640/.

    Do you have an idea ? Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    2 years, 1 month ago

    Hello @aidezmoi

    Thank you for reaching out and I am happy to help!

    Wen you say that it prevents W3TC from working can you please elaborate on that?
    It appears that some files are missing aftrer the migration. Just to confirm, you tried completly removing and re-installing the plugin?

    Thanks!

    Thread Starter aidezmoi

    (@aidezmoi)

    2 years, 1 month ago

    I uninstalled and reinstalled the plugin, and cleaned up the nging.conf file (=.htacces in appache) and the files in wpcontent as indicated in the link. I tried with no other plugin enabled too.

    I can access the plugin menu, but only the top bar appears. The message “critical error” is displayed in the “settings” dropdown.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    2 years, 1 month ago

    Hello @aidezmoi

    Thank you for your feedback.
    It seems that you need to install additional php package:
    https://stackoverflow.com/questions/14395239/class-domdocument-not-found

    Normaly it should be installed by default, however, in some cases, the pachage needs to be re-installed or installed if it’s missing.
    I would advise you reaching out to your hosting provider to check this.

    Thanks!

    Thread Starter aidezmoi

    (@aidezmoi)

    2 years, 1 month ago

    Hi,

    It was indeed the php dom extension that was not installed on the server. It works now.

    Thank you for your help.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    2 years, 1 month ago

    Hello @aidezmoi

    You are most welcome!

    We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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