Hello @aclys
Sorry for any inconvenience!
As we checked we are unable to reproduce or see such an issue at our end!
We would need to take a closer look at your end, and help you out accordingly. Please open a ticket with us through from the links provided here.
Looking forward to hearing from you and resolving this ASAP.
Regards,
Suman 🙂
Thread Starter
aclys
(@aclys)
@brainstormteam – Hello. I guess we have to solve it here as you only allow customers, who paid, to open a ticket. That’s what your website suggests. And I don’t really like to open up a ticket again. IMO here’s my ticket (forum thread).
Hoster/Provider also says, it is, maybe, the reason for the website slowing down a lot.
Hello @aclys
Yes, we understand the same!
But, we need to further look as it is difficult to take a look at your environment without checking your website and also to check what is causing the website to slow down.
Yes, we do have a Contact Page where even Free users can reach out to us. Here’s the link to it – https://wpschema.com/contact/
Please be assured we will help you out ASAP. Do mention this thread in the ticket. Looking forward to hearing from you.
Regards,
Suman
Thread Starter
aclys
(@aclys)
@brainstormteam – If I click on the link I see a contact form. I choose support, I am forwarded / provided a link to a FAQ. And it says: If your question isn’t here, use the support form. Which is for those who bought. I guess, I don’t care about schema stuff anymore, because it’s no good at all. No plugin really works. Or you either help me here. And I am not giving away login details. Ask what you need, and I will try my best.
Hello @aclys
We are unable to reproduce the same on our end. As the issue seems to be specific to an environment.
Also, we haven’t received any tickets or concerns with a similar issue. As the error, shared is for a notice which is unable to find an ID.
So in this case, we would recommend reinstalling the plugin once and that should help resolve the issue. Or you can try on another environment to see how it goes. There are many users currently not facing such an issue, so please reinstallation that might help.
If the issue persists, we would recommend sharing a staging site with the issue by opening a ticket from the same Contact Page > General / Pre Sale Questions and mention this Support Topic.
Or you can simply open a ticket with us by dropping an email to [email protected] with this topic.
I hope that helps. Looking forward to hearing from you.
Regards,
Suman 🙂
