Hi @domainsupport
I hope you’re well today!
We’ll need to find out exactly what’s happening first and this is quite an unexpected set of notices.
They are pointing to the code that shouldn’t even be executed if you are using free version of the plugin. The notice is there because the plugin cannot process “remote files” which, in this case, would be optimized CSS/JS files stored in our CDN.
But to store then in CDN
– the CDN option would need to be enabled
– and it can only be enabled with either Pro plugin or during the trial.
If you are using Pro plugin or are during trial period, please start a ticket with us at our Pro support forum at wpmudev.com and we’ll assist you there (as we cannot support Pro/Premium plugins here).
If you are using free version – have you ever been using a Pro (either paid or as a trial)? If you did but you aren’t any longer and WPMU DEV Dashboard plugin is not installed on site or is not logged-in, please give these steps a try:
– go to Hummingbird -> Asset Optimization page
– click on “Clear Cache” button there
– click on “re-check files” option and let it complete the scan
– then clear all cache on site/server and see if that solves the issue
If it doesn’t, let us know here, please.
Kind regards,
Adam
Did you know that you are not allowed to host code in the WordPress repository that only works in a trial or pro environment? It goes against the Plug-in Guidelines.
Thank you for your suggestions which we will look into.
I am not the original developer for the website in question so will have to ask the site owner if they ever used your trial or premium plug-in.
Oliver
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
*Reads. Installs plugin on test site.*
Did you know that you are not allowed to host code in the WordPress repository that only works in a trial or pro environment?
And if they did that then that would be problem. That’s not the case here with this plugin.
The version on the WordPress repo is fully functional. They do upsell to a “pro” version but that’s allowed and fine.
Hi @domainsupport
I hope you are doing well.
As Jan said the free version is fully functional, we do upsell the Pro version, another possible situation is getting the Pro version then ending the trial/membership and not reverting the plugin to the Free version, but the Adam steps should help you, in case the issue persists feel free to let us know and we can take a deeper look.
Best Regards
Patrick Freitas
Thanks both,
They are pointing to the code that shouldn’t even be executed if you are using free version of the plugin.
Sorry, the above statement suggested there was pro only code in the free plug-in.
I’m just waiting to hear back from my client as to whether they ever used the pro / trial versions and in the meantime I’ve done the suggested actions and waiting to see if that’s made a difference and I’ll report back.
Thanks again for your super fast support!
Oliver
Hi again,
I’ve heard back from the client and they confirm they have never used the pro or trial version of your plugin.
Please advise.
Thanks,
Oliver
Hi @domainsupport
Sorry for the delay here.
We didn’t receive a notification for the latest reply, could you please let us know if the issue persists? If so, can you share your site info from WordPress > Tools > Site health: https://monosnap.com/file/9afOCFkYcUJEsAB9jI2Zp9qwTlO7Y7
Best Regards
Patrick Freitas
Hi Patrick,
Yes, there appears to be a bug in the WordPress forums whereby notifications are not always sent out when a comment is moderated.
I’ve taken a look at the client’s debug.log file and cannot see any recent Hummingbird PHP notices, so it would appear that the issues has either subsided or be fixed in a recent update.
Many thanks for your time. I will close this ticket.
Oliver
