Hello @camilo517,
Thank you for sharing the error logs.
To help us investigate this issue further, could you please provide the following information?
- Which version of Elementor are you currently using?
- Which version of GSheetConnector for Elementor Forms is installed on your site?
- Are you using any additional Elementor add-ons or extensions (such as Elementor Pro add-ons, Essential Addons, Premium Addons, etc.)?
Also, please open a support ticket with the above details so our team can review the issue in depth and provide a suitable fix. If possible, include any steps to reproduce the issue and screenshots of your Elementor form configuration.
Once we receive the ticket, our team will investigate and get back to you with a solution.
Thanks
Jina P.
Thread Starter
Camilo
(@camilo517)
Hello
Elementor -> 4.1.3
Elementor pro -> 4.0.4
GSheetConnector for Elementor Forms -> 1.3.1
I’m not sure if it’s due to this bug, but with the plugin active, we’re experiencing MySQL server crashes and significant website slowdowns. When we deactivate your plugin, everything works quickly, including the Elementor editor.
I also note that with PHP version 8.2 or higher, automation no longer works and contacts are no longer inserted. This is due to a deprecated library version. Unfortunately, it has become unusable and absolutely requires a fix.
Please update soon.
Looking at the log, errors from the gsheetconnector-for-elementor-forms plugin are preventing it from functioning:
PHP Deprecated: Creation of dynamic property Google\Service\Sheets\CellFormat::$backgroundColor
PHP Deprecated: Creation of dynamic property Google\Service\Sheets\Spreadsheet::$properties
…
Root Cause
The server is running PHP 8.2 or 8.3. In PHP 8.2+, creating “dynamic properties” on classes is deprecated, and in PHP 8.3, it becomes a fatal error that blocks the script from running. Therefore, the lead is never sent to Google Sheets.
The Google API Client library included in the plugin is too old and not compatible with PHP 8.2/8.3.
Hello @corsaro ,
Thank you for reporting this issue and for providing the warning details.
We will test this on our development environment using the same plugin version and configuration to reproduce the problem. Once we identify the cause, we will work on a fix and include it in an upcoming plugin update if required.
We appreciate your patience while we investigate this further. We will get back to you with our findings as soon as possible.
Thank you for your support.
Thanks
Jina P.
Hello @corsaro, @camilo517,
We have now released a new version of the plugin that includes fixes for the errors and PHP warnings mentioned in this thread, along with improvements related to the library errors.
Please update to the latest version of the plugin and check whether the issue has been resolved on your site.
If you continue to experience any problems after updating, please let us know and share any updated error logs or screenshots. We will be happy to investigate further.
Thanks
Jina P.
