Mat
(@mateithemeisle)
Hello @lucien75 ,
Thank you for using Neve and apologies for the late reply!
I took a look at your website and I wanted to first check if you have used the Product Images settings in the Customizer. You can adjust Picture Settings there for the Catalog Images. Can you please check under Customizer > Woocommerce > Product Images and make sure that the ratio is set to 1:1? (screenshot)
If that didn’t work, then we might be dealing with a plugin conflict.
So please deactivate all plugins and check if it resolves your issue and after that try activating the plugins one by one to find problematic plugin. Then replace it with an alternate plugin.
To do it safely without losing any of your work, please take the following steps:
Install and activate the Health Check plugin.
Enable the TroubleShoot mode.
Enable the Neve Theme and the Woocommerce plugin and open the page.
Does it resolve the issue? If yes, then there is some plugin conflict or configuration error that you can check by enabling theme/plugins one by one in the troubleshooting mode.
Health Check allows troubleshooting without losing the current setup. The changes are done only temporarily until you turn off the troubleshoot mode. However, it is recommended to keep a backup.
You might want to back your website up before doing this; if you don’t already have a backup plugin, then you can use this one: https://ww.wp.xz.cn/plugins/updraftplus/.
Since it’s a new plugin, it most likely won’t cause any additional issues.
Let us know if this solved your issue.
Thanks for the answer Mat!
I have put the image on 1:1. This changed the picture shape. They are all equal now, but they have a different size (you can click on the link to see what I mean). I have tried to adjust it, but the pics do not change size.
I have deactivated the plugins, but that did not work either…
Very strange. I face a -perhaps- related issue, I cannot update Neve anymore (stucck at version versie 2.11.6). If I do that, then the Woo shop puts back old products and text that are not valid anymore , while the dicribed proble is still visible.
Hope you can advise!
AC
(@purplecodes)
Themeisle Support
Hi @lucien75,
The size of your images are not the same to start with when you upload them.
https://vertis.d.pr/6v5DN0
Before you update to the latest version of Neve, please create a back up first for security purposes. Do you mean that when you update to the latest version, your old products or showing up or you cannot update at all?
If it’s the former, it could be a cache issue. If you have a cache plugin, try clearing and see if that resolves the issue.
Let us know how it goes.
Hi both,
It seems that the issue with the pictures have been solved!
The point was that the pictures did not have a square shape. I was able to make it square using canva.
Not yet sure what to do with the updates of Neve (after updates old products start to appear), but I will make anoher thread about it, if needed.
For now, thanks @mateithemeisle and @purplecodes for your help!
