Hi @motocollectionusa
I understand you’re experiencing an issue with disconnecting your old Pinterest account from WooCommerce.
Kindly try these steps:
- Go to Plugins →Installed Plugins and ensure that you’re using the latest version of WooCommerce and the Pinterest for WooCommerce plugin.
- Navigating to WooCommerce → Status → Tools, and do the following:
– WooCommerce transients – Clear
– Expired transients – Clear
– Clear template cache – Clear
- Next, please clear your browser cache, then try disconnecting your Pinterest account again.
If you’re still experiencing issues after following these steps, please let us know.
Cheers!
Thanks for your reply. I have done all the steps you mentioned, but it did not resolved the issue. After clearing cache and all other steps you mentioned, when i disconnect the pinterest account and click on get started again it shows the same issue. It did not take me to the page where i can connect a new account.
I have treid everything please help me out to disconnect my old pinterest account.
Hi @motocollectionusa,
Disconnecting a Pinterest account from your WooCommerce site needs to be done from the Pinterest side:
https://woocommerce.com/document/pinterest-for-woocommerce/#disconnect-or-switch-pinterest-accounts
If the account has been deleted, please reach out to Pinterest support for further help with disconnecting this:
https://help.pinterest.com/en/contact
Let us know what they say.
Thanks for your reply. I have contacted Pinterest support but they say its not in our scope. please contact with woocommerce. Following is the reply i got from pinterest, Please check my website, MotoCollection USA for issue.
Hi fredrick,
Thanks for reaching out to us!
It seems that you have a WooCommerce Plugin specific question/issue. Pinterest will support issues within the Pinterest UI, any issues happening in within WooCommerce or WordPress should be addressed to the WooCommerce Support team. Please reach out to them at https://woocommerce.com/contact-us/. If your question is not related to WooCommerce, please reply to this automated email and our team will get back to you shortly!
If you do need to reach out to WooCommerce, please ensure the plugin is up to date for both WooCommerce and Pinterest for Woo. Please also gather the information below as this will help the WooCommerce Support team solve the issue quicker:
1. The current versions installed for WordPress, WooCommerce, Pinterest for WooCommerce
2. Domain URL(s) for your store
3. Pinterest Username/email
4. Screenshot of your Pinterest for WooCommerce plugin home page
5. If a feed XML link is available, link to that feed 6. Make sure you enable ‘Debug Logging’ (Go to Marketing > Pinterest > Settings > Scroll down to Debug Logging > Check Enable Debug Logging)
Thanks,
The Pinterest for Business Support team”
Hi @motocollectionusa
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
