Hi @melanie71,
Thank you for contacting us for help with the “No videos found error” on your website”. I tested the Playlist ID on my own setup, and it displays without issues. Screenshot: https://a.supportally.com/i/HXney5
Please check that the correct feed type was set and there are no extra characters in your playlist ID field. To do this, open the feed customizer and go to the Settings Tab > Feed Type. Once you’re done, click Save. Screencast: https://a.supportally.com/v/RIdl2R
I hope this helps! Please let me know if you have any questions.
Regards 🙂
Hi Nigel
Thanks for your reply! I’ve tested on another site and still have the same issue – I definitely have the correct feed type and no extra characters in the Playlist ID. I can only assume it’s an issue with the API key – how do I test if that is correct? I went through your steps to create the API key, but perhaps I’ve missed something …
Regards
Melanie
Hi @melanie71,
A quick way to test the API key is to use the following test link
https://www.googleapis.com/youtube/v3/search?part=snippet&q=YouTube+Data+API&type=video&key=APIKEY
replace the text “APIKEY” at the end with your own API key. when you test the URL, it shouldn’t give any errors. Be sure to temporarily disable any restrictions in Google Cloud console before performing the test.
If the API key is working, you’ll get something similar to the screenshot: https://a.supportally.com/i/o33ptA. Otherwise you might get an error message.
If you need further assistance, please submit a support request via the form on our website, https://smashballoon.com/support/, and include the System Info.
To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.
Best Regards,
Thanks Nigel! I’ve tested as you’ve suggested and all seems to be working as it should. So I have no idea what’s going on with the Playlist …
I will submit a support ticket and hopefully you can help me get to the bottom of it 🙂
Regards
Melanie
