Please Help!

  • Resolved walterk7

    (@walterk7)


    7 years, 5 months ago

    A couple of days ago install this beautiful plugin. But when I want to make a purchase test with Sanbox from Paypal …
    When making the payment .. I return to the downloads page and I get this message:

    There is no product associated with the entered data

    Please!! can u help me?
    I would greatly appreciate your help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author codepeople

    (@codepeople)

    7 years, 5 months ago

    Hello @walterk7,

    Please, be sure you have enabled the IPN (Instant Payment Notifications) in your PayPal Sandbox, or PayPal does not notify the payments to the website, and the store is not able to identify the sold products. Please, watch the video tutorial visiting the following link:

    [video src="https://musicstore.dwbooster.com/videos/ipn.mp4" /]

    Note that the PayPal and PayPal Sandbox are separated accounts, you need to enabling the IPN in both.

    Best regards.

    Thread Starter walterk7

    (@walterk7)

    7 years, 5 months ago

    Hi Sir,

    I entered this address in the plugin configuration: [email protected]
    This account is from sandbox.paypal and is a business account.

    Then i used another sandbox account to make the payment.
    But at the time of making the purchase, the same message continues to appear:

    There is no product associated with the entered data

    In the account: [email protected]
    the IPN option is enabled.

    I would appreciate it if you would tell me if I am doing something wrong.

    • This reply was modified 7 years, 5 months ago by walterk7.
    Plugin Author codepeople

    (@codepeople)

    7 years, 5 months ago

    Hello @walterk7,

    The issue you’re reporting occurs in te following cases:

    – The ipn has not been enabled in the PayPal account of the seller.

    – The payment status is different to “completed” in the seller’s account (please, check the payment status in the ipn history of your PayPal account)

    – Your web server is blocking the ipn calls from PayPal.

    Please, create a ticket in my private website for checking your store’s settings in detail:

    https://musicstore.dwbooster.com/contact-us

    Best regards.

    Thread Starter walterk7

    (@walterk7)

    7 years, 5 months ago

    Sir, it’s already solved!

    I just had to change some settings and go!
    It’s working correctly.

    This tool is great. Unique in its kind.
    It really is very useful.

    In the next few days I will buy the PRO version.
    I need it a lot.

    Thank you very much for your help. Greetings from Argentina.

    • This reply was modified 7 years, 5 months ago by walterk7.
    Plugin Author codepeople

    (@codepeople)

    7 years, 5 months ago

    Hello @walterk7,

    Thank you very much for letting me know that everything is working properly now.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)

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