Please Help – Gravity Forms Does not Load in Popup

  • dougcyborgallen

    (@dougcyborgallen)


    3 years, 3 months ago

    So there has been an issue for a few months now where Gravity Forms will not load inside this popup. Its a shame because this is such a good program. I use a Javascript code to forcefully remove the style=”display: none;” for the gravity form container and this works to reveal the form all until you close the browser and open a new instance. Any browser, works this way, If i open a new browser instance , the code to show the form does not even work , then if you refresh the page it works . I removed the code that forces the gravity form to work for this test page, as it seems there is a deeper underlying issue here.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Rohit Bhardwaj

    (@mrrohitbhardwaj)

    3 years, 2 months ago

    Hi @dougcyborgallen,

    Thank you for letting us know about your issue.

    You can use Gravity Forms inside Popups, either by inserting the Shortcode into the Popup or by using a plugin. Please refer to our “Gravity Forms” knowledge base article for more information.
    URL: https://divimode.com/knowledge-base/gravity-forms/

    Please email us at [email protected] with a detailed explanation of the issue you are experiencing. Also, let me know how to replicate your issue and include all the relevant screenshots in your email. This will allow me to investigate the matter thoroughly and provide you with a suitable solution. I’ll get back to you as soon as I get your email. Thank you.

    Thread Starter dougcyborgallen

    (@dougcyborgallen)

    3 years, 2 months ago

    Yes, of course I know how to add a Gravity Form to the Popup with Ajax, the issue is the shortcode works on the Visual Builder and the form is visible. Once I save and exit the visual builder on every browser it basically becomes invisible. I use the following code to FORCE the form to show on about most browsers:

    let someGfJs = $(".gravity-theme, .gf_browser_chrome, .gf_browser_unknown");
    someGfJs.attr("style", "");

    The is a band aid however and not a fix. I will email with screen shots etc.

    Rohit Bhardwaj

    (@mrrohitbhardwaj)

    3 years, 2 months ago

    Hi @dougcyborgallen,

    Thank you; I have received your email and have forwarded it to our development team. The developer will investigate the issue following the additional screenshot and reply by email.

    Saleh

    (@kekuleh)

    2 years, 9 months ago

    View post on imgur.com

    The same thing is happening to me.

    The gravity form suddenly had inline style of “display: none” added when placed inside the popup.

    I am using the latest version of Popup for Divi.

    • This reply was modified 2 years, 9 months ago by Saleh. Reason: typo
    Rohit Bhardwaj

    (@mrrohitbhardwaj)

    2 years, 9 months ago

    Hi @kekuleh,

    Sure, I will investigate and resolve your issue. Could you please create a new support request? Please remember to include the website link in your request.

    I will be looking forward to your response. Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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