Please remove Zip-code requirement in the form

  • Resolved pimenteljm

    (@pimenteljm)


    6 years, 6 months ago

    Hi,

    First of all, thanks for the work on this plugin, well done!

    My query is the following: the payment form requires the zip-code, a hindrance which I would prefer to avoid imposing on my patrons.

    (a) Is it possible to add an option to remove the zip-code requirement from the payment form?
    (b) If there’s no such option yet, or until you implement it, could you suggest a workaround?

    Thank you,
    José Pimentel

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Tip Jar WP

    (@tipjarwp)

    6 years, 6 months ago

    Hey José,

    Thanks for the message and reaching out.

    The zip requirement is something that Stripe recommends at a minimum to help prevent fraud on your account. See their link on that here:

    https://stripe.com/docs/disputes/prevention

    The good news is that if any of your users use Apple Pay, Google Pay, or Microsoft Pay, they won’t have to type any of their details, including their zip, to make a payment.

    The zip field is required for Stripe’s all-in-one card element as well, which is the field which combines the card number, expiry, cvc, and zip all in a single field. If we remove the zip requirement, we wouldn’t be able to use that field, which is a super great user experience!

    Thread Starter pimenteljm

    (@pimenteljm)

    6 years, 6 months ago

    Hi,

    Thanks for the quick reply. I understand, but there are two issues:

    (a) I’ve seen websites using stripe which do not require the zipcode

    (b) There’s also a more immediate (but, I guess, easier to solve) problem:

    When I try to test paying with my CC in my website (with the plugin installed), I get the “incomplete zip code” message, but I don’t even HAVE the zip-code field visible in the form to begin with!
    I’ve tried zooming in and out, but that doesn’t do it.
    Can you help?

    Plugin Author Tip Jar WP

    (@tipjarwp)

    6 years, 6 months ago

    Definitely!

    a) While it is possible, it would go against Stripe’s recommendations, and also prevent being able to use the all-in-one field. For those reasons, while we aren’t completely closed to the idea, it would be something that requires planning and consideration, as well as some research to see if it would be worth the added overhead.

    b) Definitely happy to help make sure that gets fixed! What is your URL, where the payment form is?

    Thread Starter pimenteljm

    (@pimenteljm)

    6 years, 6 months ago

    Ok, let’s focus on b) for now, then. Here it is:
    https://45graus.parafuso.net/apoie-directamente-o-podcast/
    Thanks

    Plugin Author Tip Jar WP

    (@tipjarwp)

    6 years, 6 months ago

    I tested your payment form on iPhone, Mac OSX, and Android, and all are showing the zip field on my end.

    Are you able to email a screenshot of how it looks on your end to [email protected]?

    Thread Starter pimenteljm

    (@pimenteljm)

    6 years, 6 months ago

    Sure

    Plugin Author Tip Jar WP

    (@tipjarwp)

    6 years, 6 months ago

    @pimenteljm Just following up. We just released version 1.0.2.3 of Tip Jar WP which removes the requirement for a zip code, and relies on Stripe to show-or-not-show the zip code field, based on the card’s requirements.

    Thanks for your assistance on this issue!

    Thread Starter pimenteljm

    (@pimenteljm)

    6 years, 6 months ago

    Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)

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