• Resolved supervinnie41

    (@supervinnie41)


    Hi,

    Thanks for your plugin. Always used it with pleasure. But since I little while it saves your settings with every click of key you press. Which means that when you enter the phone-number, it saves every single number you enter. Which causes a delay and skips the number you press next.

    For example, I’m trying to type a number:

    [3] – plugin saves – [1] – skips this number because it is still saving – [6] – plugin saves – [4] – skips this number again – [7] – plugin saves – [3] – plugin skips this number

    I think I’ve entered: 316473

    But in fact it saved/shows: 367

    I enjoy the plugin a lot, but the above is very annoying. And it has happend several times that I thought I entered it correctly, but the client later emails me that it doesn’t work.

    The fact that I end it with 15 tiny popups, to tell me that it has saved the changes are also a little bit annoying.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @supervinnie41

    Hi mate,

    We’d like to better understand the behavior you’re describing.

    Could you please let us know which version of the plugin you’re currently using?


    Also, if possible, please record a short screencast showing the issue when entering the full phone number. You can easily do this using http://www.loom.com and share the link with us here.

    This will help us reproduce and fix the problem more accurately.

    Best regards,
    QuadLayers Support Team

    Thread Starter supervinnie41

    (@supervinnie41)

    Hi,

    I’m using: Versie 7.8.9

    Here is my Loom recording. In the recording I tried to type “31123456789” I already noticed that for some unknown reason the plugin doesn’t allow me to enter “00” at the beginning. Which is normal for international numbers. I’m Dutch, so it should be “0031” or “+31”. But the plugin doesn’t let me.
    I don’t type insanely quick, I just type in a way that somebody would do who knows his number and has used a num-pad before. In fact, after the 9 I continued typing to see if slower or faster made a difference ;-).
    https://www.loom.com/share/5d144c80ff49410d8d08c19f455de5ba

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @supervinnie41

    Hi,

    Thanks for sharing the details and the video. To investigate the issue you’re reporting in more detail, please open a support ticket through the following link:
    https://urbiport.freshdesk.com/support/home

    From there, our support team will be able to review it directly and provide a proper fix.

    Best,
    QuadLayers Support Team

    Francisco

    (@franmastromarino)

    Hello @supervinnie41,

    I’m Francisco from the development team 👋

    Thanks again for your feedback and for taking the time to record the video — it helped us a lot to identify the issue.

    We’ve now removed the autosave behavior and implemented a manual “Save” button instead. This should prevent any delay or skipped digits when typing your phone number.

    Could you please update to the latest version and confirm if everything is working correctly on your end?

    Best regards,
    Francisco – QuadLayers Dev Team

Viewing 4 replies - 1 through 4 (of 4 total)

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