Please wait for the processing package to be done

  • Resolved beachmat

    (@beachmat)


    4 years, 9 months ago

    On one site where I’m trying to use this plugin, when I try to create a package, I get an error message saying “Please wait for the processing package to be done!”. I’ve tried removing and reinstalling it but no difference. Is there any solution to this?

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    4 years, 9 months ago

    Hi @beachmat ,

    Thanks for coming today!
    May I know if you got stuck on that process and for how many hours or minutes?
    What is the size of that site you are duplicating?
    Can you please send a screenshot showing this screen, please?

    Kind regards,
    -Bruce-

    Thread Starter beachmat

    (@beachmat)

    4 years, 9 months ago

    I had that message months ago when I last tried to use it, and gave up. I tried again today and it’s still the same problem. The site is about 500mb. I can’t see how to attach an image here, but the error message appears for a couple of seconds under the admin bar, after you click on New Package, or Create your First Package.

    Plugin Support Bruce

    (@ninjateamwp)

    4 years, 9 months ago

    Hi @beachmat ,

    Since we do not experience this issue here, please contact our developers to schedule a Teamview check:
    [email protected]

    Thank you!

    Kind regards,
    -Bruce-

    Mammoth Commerce

    (@mammothcommerce)

    4 years, 4 months ago

    I also have this issue, is there some way to stop the current process. Deleting/reinstalling the plugin does not stop the process.

    Plugin Support Bruce

    (@ninjateamwp)

    4 years, 4 months ago

    Hi @mammothcommerce ,

    You can reach out for a Teamview check too:
    [email protected]

    Kind regards,
    -Bruce-

Viewing 5 replies - 1 through 5 (of 5 total)

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