Plesk WordPress Toolkit issues

  • Resolved gbdg

    (@gbdg)


    3 years, 10 months ago

    I operate a small hosting service. We use this control panel:
    Plesk Obsidian
    Version 18.0.44 Update #3, last updated on June 16, 2022 04:28 AM

    Plesk has a WP Toolkit built in which allows us to manage plugins, themes, etc. For one particular account, we have autoupdate switched on. I have 25+ WP installs over 3 servers, but it appears that this is the only account that has the-events-calendar installed – so I don’t have any other accounts to compare against.

    Problem: this particular domain, for some reason, keeps crashing. More often than not, and I have kept track of this pretty closely, it’s because your plugin failed to update properly. Once I manually download and unzip your files, the site runs again.

    Have you encountered this issue?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter gbdg

    (@gbdg)

    3 years, 10 months ago

    I should add that I had the site on another server (Windows 2016) when all of this began. It became necessary to move it to a 2nd server (Windows 2012 R2), and I was monitoring this site to determine if the update/crash issue would continue. Regrettably, it did.

    Plugin Support WilloftheD

    (@abzlevelup)

    3 years, 10 months ago

    Hi @gbdg, thanks for reaching out to us. Sorry to hear about this, and appreciate you providing more information here.

    I suspect that you’re using PHP 8, which is still incompatible with our plugins. See the article here: https://theeventscalendar.com/knowledgebase/k/php-8-support/.

    Currently, we do not have any workaround for this one. We’d recommend you downgrade to PHP 7.4 — it would be best to use this version, which we fully support.

    Let me know how it goes on your end, and if you’re currently using PHP8.

    Have a great day.

    Best,
    Abz

    Thread Starter gbdg

    (@gbdg)

    3 years, 10 months ago

    It means so much to me that you replied this quickly. Thank you. I’m running PHP 7.4.30.

    Plugin Support WilloftheD

    (@abzlevelup)

    3 years, 10 months ago

    Hi @gbdg, thanks for getting back to me here.

    I’m really curious about your setup, as this is unique and we currently do not have other customers having this issue.

    Could you provide the versions of your WordPress and The Events Calendar plugins? I’d like to investigate more and see what’s up. Moreover, could you provide us with a direct URL to your website?

    I also suspect that you’re running a lot of plugins and your server resources might not be sufficient for the plugins to perform. Have you considered upgrading resources? Also would be good if you could update memory_limit to at least 256 and max_execution_time to at least 1200.

    Let me know how it goes. And how you would like to proceed.

    Best,
    Abz

    Thread Starter gbdg

    (@gbdg)

    3 years, 10 months ago

    Of course – thanks for your response.

    The site is running:
    WordPress 6.0.1 running Custom 2015 theme.
    The Events Calendar Version 5.16.3.1

    Also, we have the following. I’ve seen far more in some WP installs.
    AddToAny Share Buttons Version 1.8.4
    Advanced Post Manager Version 4.5.2
    Any Mobile Theme Switcher Version 3.1
    Better Search Replace Version 1.4
    Easy Google Fonts Version 2.0.4
    Flamingo Version 2.3
    GA Google Analytics Version 20220517
    Post Duplicator Version 2.28
    Subscribe2 Version 10.37
    The Events Calendar PRO Version 5.14.4
    Wordfence Security Version 7.5.11
    WP-DBManager Version 2.80.8

    memory_limit was at 128 (default), increasing it to 256.
    max_execution_time was at 60 (default), increasing it to 1200.

    Plugin Support WilloftheD

    (@abzlevelup)

    3 years, 10 months ago

    Hi @gbdg, no worries and I appreciate you providing me with more information. This is helpful for us to replicate.

    Could you try deactivating all other plugins except for our plugins to see if that makes a difference? Please read the Testing for Conflicts article before doing anything. https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/

    Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, this is for us to follow the WordPress community guidelines about premium support. It would also be great if you could copy and paste your System Information on the helpdesk ticket as well. We would like to investigate further of this issue.

    Please notify us on our helpdesk ticket about the findings from testing for conflicts.

    We’d be glad to help you out further. Have a great week ahead.

    Best,
    Abz

    Thread Starter gbdg

    (@gbdg)

    3 years, 10 months ago

    I have established a blogdev environment where we can disable all but your plugins.

    The client will install a slightly older version of your code so that Plesk will trigger an update overnight. He will also open a support ticket with you folks.

    Thank you for your help thus far – I wish other plugin developers were as responsive as you folks are.

    Plugin Support WilloftheD

    (@abzlevelup)

    3 years, 10 months ago

    Hi @gbdg, no worries, we’re here to help. Appreciate you notifying us and informing us about this issue as well.

    We’d be glad to help you out further with this one, on the Help Desk Support Ticket.

    Have a great day.

    Best,
    Abz

    Plugin Support WilloftheD

    (@abzlevelup)

    3 years, 10 months ago

    Hi @gbdg,

    Since we haven’t heard from you in a while on this topic we will assume that the problem was fixed or is no longer applicable and with that I will mark this as resolved.

    If that is not the case, please let us know and we will gladly remove the “Resolved” tag and try to help you further. Or you can create a new topic with the problem if you prefer.

    Best Regards,
    Abz

Viewing 9 replies - 1 through 9 (of 9 total)

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