Pluggin Update- causing problems in my website

  • Resolved savizgoods

    (@savizgoods)


    5 years, 8 months ago

    After the last update, now when adding a product into my shopping bag the number of items gets stuck into a loading circle instead of changing into the new number of items on the bag. I already test deactivating all plugins one by one and I found TranslatePress is causing the conflict, please let me know how can I fix this since I didn’t happen before.

    Thank you in advance for your help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Dragos

    (@dragosvrejiu)

    5 years, 7 months ago

    Hello,

    Thank you for reporting this. Here are some steps to debug this:

    * see if you have any javascript errors in the browser console https://codex.ww.wp.xz.cn/Using_Your_Browser_to_Diagnose_JavaScript_Errors . A printscreen could help.
    * if you have any security or minification plugins please deactivate them and try again. Some caching plugins also have minification settings that can break javascript code, so for testing purposes please disable any caching as well.
    * try and open the website in a different browser just to exclude a browser add-on that might interfere with javascript.

    Best regards,

    Denis

    (@sdenis)

    5 years, 5 months ago

    Since more than 5 days have passed since the last answer given by my colleague, we will close this ticket, and we recommend you if you have another question or want to continue the troubleshooting process with this one – to create another ticket.

    Thanks for understanding,

    Cheers,

Viewing 2 replies - 1 through 2 (of 2 total)

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