Plugin activation causing 503 error

  • Resolved melindahaw

    (@melindahaw)


    1 year, 1 month ago

    Hi there,

    Orders placed on our website using the WooCommerce Square plugin were failing with the message “There was an error processing your order. Please check for any changes in your payment method and review your order history before placing the order again”. I figured this may be due to the plugin and WordPress version being outdated, so I proceeded in updating all plugins, WordPress version and WooCommerce version to the latest.

    After the updates, everything is working fine apart from the WooCommerce Square plugin. I cannot activate this plugin with out getting a 503 error on the /wp-admin pages, cart page and checkout page. I then have to manually deactivate the plugin via cPanel. I have also tried uninstalling and reinstalling the plugin. Are you able to help determine why we are getting a 503 error?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mahfuzur Rahman

    (@mahfuzurwp)

    1 year, 1 month ago

    Hi @melindahaw,

    Thanks for sharing those details, great job narrowing it down.

    A 503 error generally points to a server-side issue, such as the server being temporarily unavailable or overloaded. In this case, since the error only appears when the WooCommerce Square plugin is active, it’s possible the plugin is triggering something on the server—like a timeout, memory spike, or a conflict with another plugin or theme.

    I’ve tested the latest version of the Square plugin on a clean site, but wasn’t able to reproduce the 503 error. That suggests it may be specific to your environment or setup.

    If you haven’t already, I’d recommend checking your server’s error logs (via your hosting control panel or asking your host) for clues. You could also try a conflict test by switching to a default theme like Storefront and disabling other plugins temporarily to isolate what might be interacting with Square.

    Thank you. Let us know what you find out!

    Thread Starter melindahaw

    (@melindahaw)

    1 year ago

    @mahfuzurwp we contacted the host and narrowed it down to an “unfixable” server configuration or server resource issue and will be migrating it to a new server where the issue is resolved.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 year ago

    Hi there!

    Thanks for the update, and I’m glad to hear you were able to narrow the issue down with your hosting provider. Migrating to a new server where the problem is resolved sounds like a solid step forward.

    When you have a moment, we’d appreciate it if you could share your experience by leaving a review for the WooCommerce Square plugin here:
    👉 https://ww.wp.xz.cn/support/plugin/woocommerce-square/reviews/

    Your feedback helps us improve and also supports other users in the community.

Viewing 3 replies - 1 through 3 (of 3 total)

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