Plugin adds extra hidden fees

  • bature

    (@bature)


    5 months, 4 weeks ago

    Hi

    once a product is added to the shopping cart, its prices automatically inceases by 25% if it is being ordered in a foreign currency (other than the set base currency of the website).

    I do not have anywhere such a 25% payment gateway fee set.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support anjitha21

    (@anjitha21)

    5 months, 2 weeks ago

    Hi @bature,

    Thank you for reaching out.

    The Payment Gateway Based Fees and Discounts – Lite plugin does not automatically apply any percentage-based increase based on currency.

    To verify this, please try:

    • Temporarily deactivating the Payment Gateway Based Fees and Discounts (Lite) plugin and checking if the 25% increase still occurs.
    • If the issue persists, it confirms the cause is external (currency plugin, gateway, or custom code).

    Also, please let us know if you are using any currency/multi-currency plugin.

    If the issue still persist, please feel free to provide temporary access to your site at “support at tychesoftwares dot com”.

    We’ll be happy to guide you further based on that.

Viewing 1 replies (of 1 total)

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