Plugin Support
Jasmine
(@hyenokian)
Dear @tiimak,
Thank you for your topic.
We would like to ask you whether you have the AdBlock Google extension enabled? We’ve noticed that recent updates to this extension have caused some issues, and we are in contact with the developers to resolve it. In the meantime, could you try temporarily disabling the extension and check if that helps?
If possible please check the case with another browser as well.
Let me know if you have any questions.
Thank you.
That’s exactly right Jasmine!
Once I disabled the Adblock extension it went back to normal, thank you!
But it would be great if this could be resolved even with the extension as this will potentially affect a lot of users as we cannot ask website users to disable their extensions
Plugin Support
Jasmine
(@hyenokian)
Dear @tiimak,
Thanks for the reply.
Thank you for informing us that the issue was resolved after you disabled the AdBlock extension.
We completely understand that asking users to disable browser extensions isn’t an ideal solution.
This is a compatibility issue coming from changes made in their recent update. We have already contacted the AdBlock extension Support Team so they can provide a solution for this case. Once they provide a solution, we will surely let you know.
Thank you.
Plugin Support
Jasmine
(@hyenokian)
Dear @tiimak,
Thanks for your patience.
I am glad to mention that the issue has already been resolved. Please check the case again and let us know whether the problem has been fixed or not on your end.
Looking forward to your response.
Thank you.
Plugin Support
Jasmine
(@hyenokian)
Dear @tiimak,
We’re closing this ticket for now as we last heard from you 1 week ago.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.
