I can confirm the issue occurs even when all other plugins are disabled.
The related error I see in the logs is:
[Mon Feb 10 06:05:47.728796 2025] [proxy_fcgi:error] [pid 3012562:tid 3012751] [client 112.213.44.15:0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Xdebug has detected a possible infinite loop, and aborted your script with a stack depth of '512' frames in /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/meta.php:601\nStack trace:\n#0 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/meta.php(575): get_metadata_raw()\n#1 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/user.php(1205): get_metadata()\n#2 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/class-wp-user.php(904): get_user_meta()\n#3 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/class-wp-user.php(879): WP_User->get_caps_data()\n#4 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/class-wp-user.php(183): WP_User->for_site()\n#5 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/pluggable.php(109): WP_User->init()\n#6 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/pluggable.php(84): get_user_by()\n#7 /home/608767...', referer: https://wwwstaging.mckaysgrassseeds.com.au/wp-admin/edit.php
I can also confirm it occurs when our parent theme (as opposed to our child theme, which has custom code in the functions.php, is activated. The theme is Divi.
Hi,
Thanks for reaching out to us.
Would it be possible for you to disable the custom code in the functions.php and recheck?
Best regards,
Usman