Hi,
First, thank you for choosing our theme and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind regards,
Givi
Hi there,
similar is happening to me. After the new update, the site is broken.
Menu doesn’t work like before, problem with saving the changes, etc…
If possible, please upload also previous version of the plugin, so at least my page will work.
The page I need help with: schwertkunst-graz.at
Thx.
Sebastijan
Thank you, the problem is resolved
Jetpack Boost was creating the issue to other plugins and because it was in the beginning of the list I couldn’t understood when was deactivating and activating plugins one by one
Lucky you, I made an update, but the problem remains. Did you also check the mobile version of your website? Everything okay?
Br, Seb
Maybe one of the plugins has conflict with others, deactivate all the plugins except Elementor and Elementor Pro and activate one by one to see if it makes any changes
It helped me to resolve this
On mobile version I have pop-uped menu and for some reasons it moved, I will try to find out why
