Plugin breaks gallery grid view when active

  • mzorn

    (@mzorn)


    6 years, 5 months ago

    Hello dear Shortpixel Team,

    when activating Enable Media Replace on my page, the media gallery grid view stops working.

    The exact symptom is that the response of the admin-ajax.php call that should load render the gallery is returned with data, but is then not rendered.
    When using the list view it works fine.

    Do you have any idea what might be the cause or if I can provide additional information?

    Kind Regards
    Markus

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  • Plugin Support Gerard Blanco

    (@sixaxis)

    6 years, 5 months ago

    Hi @mzorn,

    Can you confirm that the media gallery grid stops working only when EMR is activated and it starts working only when EMR is deactivated?

    If so, would it be possible to get a temporary admin access so we can check your site and try to find what is going on? You can use this contact form to send us the credentials. Please make sure to mention this ticket.

    Thank you.

Viewing 1 replies (of 1 total)

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