Plugin breaks site with latest update

  • Resolved aislingor

    (@aislingor)


    3 years, 9 months ago

    I updated plugins on the staging version of my website and the front end of the site is no longer displaying correctly. After rolling back to a backup and going through each of the plugins individually I found that it was the Shortcodes for Divi plugin that caused the layouts to break.

    Here is a link to a staging version of the website with the layouts broken: https://www.staging39.bullbots.io/

    Can you release a fix for this? Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support WP Zone Support

    (@aspengrovesupport)

    3 years, 9 months ago

    Hello,
    Unfortunately, we were not able to replicate your issue.

    Please follow these instructions:
    In your WordPress Dashboard, navigate to Tools >> Site Health.
    Click on the “Info” tab.
    Then click on the “Copy site info to clipboard” button
    Paste the copied information on your response message.
    See this demo: https://www.youtube.com/watch?v=LbRMIrZDdPM

    Thread Starter aislingor

    (@aislingor)

    3 years, 9 months ago

    Hi there,

    Thanks for your response! Here’s the information I copied:

    
### wp-core ###

version: 6.0.2
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 33
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/customer/www/bullbots.io/public_html
wordpress_size: 82.01 MB (85990545 bytes)
uploads_path: /home/customer/www/bullbots.io/public_html/wp-content/uploads
uploads_size: 280.50 MB (294124299 bytes)
themes_path: /home/customer/www/bullbots.io/public_html/wp-content/themes
themes_size: 139.24 MB (146003858 bytes)
plugins_path: /home/customer/www/bullbots.io/public_html/wp-content/plugins
plugins_size: 165.26 MB (173285685 bytes)
database_size: 28.59 MB (29982720 bytes)
total_size: 695.60 MB (729387107 bytes)

### wp-dropins (1) ###

object-cache.php: true

### wp-active-theme ###

name: Divi Child (Divi-child)
version: 1.0.0
author: Kayak Studio
author_website: http://childtheme-generator.com/
parent_theme: Divi (Divi)
theme_features: core-block-patterns, block-templates, widgets-block-editor, post-thumbnails, custom-background, automatic-feed-links, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, wp-block-styles, editor-style, widgets
theme_path: /home/customer/www/bullbots.io/public_html/wp-content/themes/Divi-child
auto_update: Disabled

### wp-parent-theme ###

name: Divi (Divi)
version: 4.18.0
author: Elegant Themes
author_website: http://www.elegantthemes.com
theme_path: /home/customer/www/bullbots.io/public_html/wp-content/themes/Divi
auto_update: Disabled

### wp-mu-plugins (2) ###

ManageWP - Worker Loader: version: 1.0.0, author: GoDaddy
sodium.php: author: (undefined), version: (undefined)

### wp-plugins-active (33) ###

Admin Menu Editor: version: 1.10.3, author: Janis Elsts, Auto-updates disabled
Allow only 1 product in Cart: version: 1.1, author: MohammedYasar Khalifa, Auto-updates disabled
Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates disabled
Code Snippets: version: 3.2.0, author: Code Snippets Pro, Auto-updates disabled
Coinbase Commerce: version: 1.2.1, author: Coinbase Commerce, Auto-updates disabled
Direct Checkout for WooCommerce: version: 2.6.7, author: QuadLayers, Auto-updates disabled
Divi Carousel: version: 2.0.26, author: DiviGear, Auto-updates enabled
Divi Responsive Helper: version: 2.2.3, author: Pee-Aye Creative, Auto-updates enabled
Email Templates: version: 1.3.2.1, author: wpexpertsio, Auto-updates disabled
Flexible Checkout Fields: version: 3.4.1, author: WP Desk, Auto-updates disabled
GDPR Cookie Consent: version: 2.1.2, author: WebToffee, Auto-updates disabled
GTM4WP: version: 1.16.1, author: Thomas Geiger, Auto-updates disabled
iThemes Security: version: 8.1.2, author: iThemes, Auto-updates disabled
Log Out Shortcode: version: 1.0.8, author: OM4, Auto-updates disabled
ManageWP - Worker: version: 4.9.14, author: GoDaddy, Auto-updates disabled
Page Builder Everywhere: version: 3.1.4, author: Divi Space, Auto-updates enabled
Popup Builder: version: 4.1.13, author: Sygnoos, Auto-updates disabled
Redirection: version: 5.3.2, author: John Godley, Auto-updates disabled
Safe SVG: version: 2.0.3, author: 10up, Auto-updates disabled
Shortcodes for Divi: version: 1.2.0, author: Divi Space (latest version: 1.2.1), Auto-updates disabled
SiteGround Optimizer: version: 7.2.1, author: SiteGround, Auto-updates disabled
SiteGround Security: version: 1.3.0, author: SiteGround, Auto-updates disabled
Styler for WPForms: version: 2.0.4, author: Sushil Kumar, Auto-updates disabled
WooCommerce: version: 6.8.2, author: Automattic, Auto-updates disabled
WooCommerce Stripe Gateway: version: 6.6.0, author: WooCommerce, Auto-updates disabled
WooCommerce Subscriptions: version: 3.0.9, author: WooCommerce, Auto-updates enabled
WPForms: version: 1.7.2, author: WPForms, Auto-updates disabled
WPForms GSheetConnector: version: 3.4.5, author: GSheetConnector, Auto-updates disabled
WPForms User Registration: version: 2.0.0, author: WPForms, Auto-updates enabled
WP Mail SMTP: version: 3.5.2, author: WPForms, Auto-updates disabled
WP Social Preview: version: 1.0.2, author: Iain Poulson, Auto-updates disabled
WP User Manager: version: 2.8.8, author: WP User Manager, Auto-updates disabled
Yoast SEO: version: 19.6.1, author: Team Yoast, Auto-updates disabled

### wp-plugins-inactive (4) ###

Anti-Spam by CleanTalk: version: 5.183, author: СleanTalk <[email protected]>, Auto-updates disabled
Email Template Customizer for WooCommerce: version: 1.1.14, author: VillaTheme, Auto-updates disabled
LoftLoader: version: 2.3.8, author: Loft.Ocean, Auto-updates disabled
WP File Manager: version: 7.1.6, author: mndpsingh287, Auto-updates disabled

### code-snippets (3) ###

snippet-6: name: Prevent Access To WooCommerce Product Pages, scope: front-end, modified: 2021-02-12 16:29:24
snippet-7: name: Add To Cart Redirect, scope: front-end, modified: 2021-02-12 16:29:24
snippet-8: name: WooCommerce Cart Messages, scope: front-end, modified: 2021-02-12 16:29:24

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27

### wp-server ###

server_architecture: Linux 3.12.18-clouder0 x86_64
httpd_software: Apache
php_version: 7.4.30 64bit
php_sapi: apache2handler
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 7.66.0 OpenSSL/1.1.1q-fips
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.39-42-log
client_version: mysqlnd 7.4.30
max_allowed_packet: 33554432
max_connections: 500

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/bullbots.io/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/bullbots.io/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### wp_mail_smtp ###

version: 3.5.2
license_key_type: lite
debug: No debug notices found.
lite_install_date: Feb 10, 2021 @ 5:11pm

### wpforms ###

version: 1.7.2
pro: Feb 10, 2021 @ 5:11pm
upload_dir: Writable
db_tables: pmr_wpforms_entries, pmr_wpforms_entry_fields, pmr_wpforms_entry_meta, pmr_wpforms_tasks_meta
total_forms: 3
total_entries: 50
license_status:  (valid)
license: Elite
license_location: constant
    Plugin Support WP Zone Support

    (@aspengrovesupport)

    3 years, 9 months ago

    Hi, can you confirm if updating the plugin to version 1.2.2 is fixing the issue?

    Thread Starter aislingor

    (@aislingor)

    3 years, 9 months ago

    Thank you – version 1.2.2 of the plugin has fixed the issue.

    Plugin Support WP Zone Support

    (@aspengrovesupport)

    3 years, 7 months ago

    I’m glad that the issue has been fixed 🙂

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)

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